Question 1

How do I connect my Hue lights to Google Assistant?

Accepted Answer

A) Set up Google Home or Google Nest with Bridge controlled Hue system

To connect Philips Hue to your Google Assistant, you will need your Google Assistant-enabled device and a Philips Hue Bridge v2 (square-shaped). Open the Google Home app and navigate to the Home Control section in the menu. Press the plus icon to add a device, then scroll to search for Philips Hue. Log in with your My Hue account to automatically search for your Rooms. Follow the on-screen instructions to assign your Google Assistant to your preferred Rooms. After successful setup, you can use your voice to control your lights through your Google Assistant.

B) Set up Google Home or Google Nest with Bluetooth controlled Hue lights

• The easiest way to connect your Philips Hue Bluetooth bulb to your Google Home or Google Nest device is to twist in and power on your Philips Hue bulb, download and open the Google Home app, choose ‘add new devices’ > ‘set up a device’, and it will automatically find your bulb. From there it’s just a few simple steps to set up your bulb in the Google Home app. This only works if you have not paired any other devices with your bulb yet.

• If you have already installed the light in the Philips Hue Bluetooth app, you can still set up the light with Google Home. In the Philips Hue Bluetooth just go to settings > voice assistants and open your bulb for pairing with your Google Home device. Just make sure your lamp has the latest firmware. Then switch to the Google Home app, which will automatically detect the bulb and follow the same steps for pairing.

• The other way around, when your Hue bulb is already setup in the Google Home app and you want to add it to the Philips Hue Bluetooth app, you can ask your Google Home or Google Nest device to make your bulb(s) discoverable again by simply using a voice command “open Philips Hue for pairing”. Then open the Philips Hue Bluetooth app and follow the steps to add your lights.

Question 2

Google Assistant doesn't understand my Hue light commands.

Accepted Answer

If you are having trouble with Google Assistant understanding you when trying to control your lights, we recommend renaming your lights to names that do not include numbers, special characters, or colors, as these can be misunderstood by Google Assistant.

Question 3

Does Philips Hue Bluetooth work with the Google Assistant?

Accepted Answer

Yes, you can use any Google Home or Google Nest device to directly connect and control your Philips Hue lights via the Google Assistant. Note: Only Google Home and Google Nest smart speakers and displays support Philips Hue Bluetooth. Third party devices with Google Assistant built-in do not support Philips Hue Bluetooth.

Question 4

What is Apple HomeKit?

Accepted Answer

Apple HomeKit is an app that comes standard on your iPhone or iPad. It allows you to control all your smart home’s smart devices and accessories — including Philips Hue. Turn your lights on and off, set a scene, or use routines within Apple HomeKit.

Question 5

How do I connect my Hue lights to Apple HomeKit?

Accepted Answer

To connect Philips Hue to Apple HomeKit, you need the latest version of the Philips Hue app and the Bridge v2 (square-shaped).

1. Go to the Settings tab.

2. Tap Voice Assistants.

3. Tap Siri & HomeKit and follow the on-screen instructions to create a new Home.

4. Scan the HomeKit code found on the bottom of your Philips Hue Bridge.

After successfully pairing your HomeKit to your Hue Bridge, you can control your lights with your voice using Siri.

Question 6

My Hue Bridge cannot be found in HomeKit.

Accepted Answer

Make sure that your mobile device is connected to the same router to which your Hue Bridge is connected. The router must be able to support Apple’s Bonjour software, which allows you to discover other devices and services on the network. If your router does not support this feature, you will not be able to use HomeKit.

Question 7

Siri reports that some of my Philips Hue lights are not responding.

Accepted Answer

Check that all of your lights are connected to power and switched on. If you still receive this error, contact the Philips Hue Support Center.

Question 8

What do I need to use my Hue lights with Apple HomeKit?

Accepted Answer

You will need:

Philips Hue Bridge v2 (square-shaped)

iOS device with the latest iOS version and the latest Hue app

Apple Home app

An active internet connection

Go to Settings > Voice Assistants > Siri & HomeKit and follow the on-screen instructions to pair your Philips Hue app with HomeKit.

Question 9

How do I connect my Razer products to Philips Hue?

Accepted Answer

To connect Philips Hue to your Razer Chroma products, you will need:

- The latest Philips Hue app
- An established Entertainment area within the app
- The Razer Synapse 3 app*

*Download and install this app on your PC.

Log in to Razer Synapse 3 using your Razer account and navigate to Modules > Philips Hue. Synapse 3 will automatically search for a Philips Hue Bridge. Click the Pair button on the screen and press the large round button on your Hue Bridge. You can customize your lighting setup within the Philips Hue module in your Razer Synapse 3 program.

Question 10

Does Philips Hue work with all games with which Razer Chroma is integrated?

Accepted Answer

Philips Hue and Razer partner to bring you free-to-use software. Check Razer’s website for an updated list of games which allow them to work together.

Question 11

How does Philips Hue work with Razer?

Accepted Answer

Philips Hue and Razer sync via Razer Synapse 3, the software required to run this feature. Partnered games write their own light scripts which trigger the lights in your Razer Chroma and Philips Hue products to react to on-screen, in-game actions.

Question 12

How many lights can I sync with Razer?

Accepted Answer

You can have up to 10 Philips Hue color-capable lights in a single Entertainment area, including Razer setups.

Question 13

Is there a fee when using Razer with Philips Hue?

Accepted Answer

No. Razer is a valued part of the Friends of Hue program; Philips Hue and Razer partner to bring you free-to-use software.

Question 14

My Razer Synapse 3 doesn't find my Hue Bridge.

Accepted Answer

If your Razer Synapse 3 does not find the Hue Bridge, check to make sure all your devices are connected to the same network. Power cycle your Hue Bridge by unplugging it from the power source for at least 30 seconds, then plugging it back in. When all four blue LED indicators on top of the Hue Bridge come back on, connect it to Razer Synapse 3 again. If you still cannot connect, you can connect manually via the Bridge’s IP address. To find the address, go to www.philips-hue.com/api/nupnp in your web browser.

Question 15

My Razer Synapse 3 doesn't find my Razer devices.

Accepted Answer

First, check to be sure your Razer device is Chroma-enabled. If you have a Chroma-enabled device which is not detected by your Synapse 3, you should contact Razer’s customer support at www.support.razerzone.com/software/synapse-3/.

Question 16

Which Razer products work with Philips Hue?

Accepted Answer

All Chroma-enabled Razer devices work with Philips Hue and the latest version of Razer Synapse 3.

Laptops

- The New Razer Blade 15”

Keyboards

- Razer Turret for Xbox One
- Razer BlackWidow Elite
- Razer Huntsman Elite
- Razer Huntsman
- Razer BlackWidow Lite
- Razer BlackWidow Chroma V2
- Razer BlackWidow X Chroma Black
- Razer BlackWidow Tournament Edition Chroma V2
- Razer Ornata Chroma
- Razer Cynosa Chroma Pro
- Razer Cynosa Chroma

Mouse Devices

- Razer Tartarus V2
- Razer Mamba HyperFlux
- Razer Lancehead
- Razer Mamba Wireless
- Razer Mamba Elite
- Razer Abyssus Essential
- Razer DeathAdder Elite
- Razer Mamba Tournament Edition
- Razer Lancehead Tournament Edition Black
- Razer Basilisk
- Razer Naga Trinity
- Razer Atheris

Mousepads

- Razer Goliathus Extended Chroma
- Razer Goliathus Chroma
- Razer Firefly Hard Edition
- Razer Firefly Cloth Edition

Headsets

- Razer Nari Ultimate
- Razer Nari
- Razer Nari Essential
- Razer Kraken Tournament Edition

Accessories

- Razer Nommo Chroma
- Razer Nommo Pro
- Razer Chroma Hardware Development Kit
- Razer Base Station Chroma
- Razer Kiyo Camera

For the latest list, visit Razer’s website.

Question 17

What’s happening with the “Works with Nest” features for my Philips Hue lights?

Accepted Answer

As you may know, Google is transitioning its ‘Works with Nest’ program to the ‘Works with Hey Google’ program. Related to this, the Philips Hue integration with Nest Thermostat, Nest Cam and Nest Protect will be discontinued starting November 17, 2020.

This will only be temporary, as Google is building existing Works with Nest features into the Google Home App. All other functionality between your Philips Hue lights and Google Assistant smart speakers and displays will not change.

Please stay tuned as we continue working closely with Google to bring new and improved lighting features for your devices.

Learn more about the changes to Works with Nest

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