Ordering
As orders are processed automatically to ensure that customers receive their purchases as soon as possible, you cannot cancel an order once it has been placed. If you have questions about your order, contact the Meethue Support Center by phone or email.
Philips Hue regularly offers discounts to customers. Check www.philips-hue.com to see if there is a discount available in your region.
If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact the Meethue Support Center. Please provide the error message you received, as well as the order number from the shopping cart.
Your credit card will be charged when your order is placed. The charge will appear on your credit card as PHILIPS Hue.
The Hue webshop accepts PayPal, Mastercard, Visa, American Express, Discover, and Diners Club.
Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted.
The order is immediately sent to the fulfillment agency and can no longer be changed in our system.
You can return any Philips Hue product within 30 calendar days from the date of delivery.
Note that we will refund the product’s purchase price as well as the original shipping cost. We reserve the right to charge for any missing accessories or parts from the product to the card you used for the original purchase. For more information, read the General Terms & Conditions of Sale.
If you have received a defective or damaged product, you can request a replacement product or full refund:
We will refund the product’s purchase price as well as the original shipping cost. For more information, read the General Terms & Conditions of Sale.
