After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. These PSUs were shipped with base packs of the following product families between 2018 and 2020:
To ensure that you feel safe when using Philips Hue products, we’re launching a replacement program for those with affected PSUs. To avoid any risks, we advise consumers in case of product failure to first switch off the power before touching the power supply unit.
To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. All products before and including week 41 of the year 2019 are potentially affected. You may have an affected PSU if the first two digits (i.e. the year) are below 19 or both of the following are true:
For example, a PSU with the code 1835 is affected, while a PSU with the code 2005 is not.
Fill in the form linked below, where you’ll need to provide your personal information, the production code, and the model number of your PSU (located after the word “model” on the label).
Please include a picture of the front of the power supply unit, where the four-digit production code is clearly visible.
If you have any questions or need to replace more than three power supply units, please contact us directly.
