FAQ list

Can I change my shipping information and preferences after submitting my order?

Once you have placed your order, it is sent immediately to the fulfillment agency and can no longer be changed. 

Do you ship internationally?

For shipping information per country, visit the country website for that location. 

Has my order been shipped?

Once your order is shipped, you will receive an email that includes a link to track your shipment. You can also check the status of your order at our website.

How do I get a tracking number for my package?

Once your order is shipped, you will receive an email that includes a link to track your shipment. 

How much does shipping cost?

Shipping costs vary by region and size of your order. You can find the exact shipping cost when you check out in the Philips Hue Shop. Shipping is often free above a certain amount purchased.

What are the delivery methods?

Delivery methods vary based on your country.

*当灯泡的规格中显示“高达”特定的流明值时，是指灯泡的最大流明输出。这表示灯泡在 2700 K（白色灯泡）或 4000 K（白色氛围或白色和彩色氛围灯泡）时能够达到的亮度。了解有关亮度的更多信息。