*Quando as especificações de uma lâmpada informam que ela emite "até" um certo número de lúmens, o número representa o fluxo luminoso máximo da lâmpada. O valor mostra o brilho que a lâmpada pode alcançar a 2.700 K (lâmpadas brancas) ou 4.000 K (lâmpadas White Ambiance ou White and Color Ambiance). Saiba mais sobre brilho.
Status de serviço do Philips Hue
All Philips Hue services are up and running
The Philips Hue team are aware of reports of lights spontaneous turning to full brightness which are effecting a small percentage of our users in the field. We have identified the root cause of the problem and the Philips Hue team is working hard to roll out a fix for this issue in the course of this week, as a temporary measure the issue can be resolved by disconnecting the Philips Hue bridge from Matter (note you may need to do this in your phone settings as well as the matter controller app you are using).
Perguntas frequentes
![](https://www.philips-hue.com/pt-br/support/status-of-service/_jcr_content/root/responsivegrid/section_component_1878454108/responsivegrid/story_cards_componen/item_1625139226757.signifyimg.82.320.jpeg/1710924909489.jpeg)
Hardware e conectividade
Obtenha ajuda com hardware, como lâmpadas ou Hue Bridge, ou resolva problemas de conectividade.
![](https://www.philips-hue.com/pt-br/support/status-of-service/_jcr_content/root/responsivegrid/section_component_1878454108/responsivegrid/story_cards_componen/item_1625139228312.signifyimg.82.320.jpeg/1710924909518.jpeg)
Aplicativos e software
Encontre informações sobre os aplicativos móveis e de desktop Philips Hue.
![](https://www.philips-hue.com/pt-br/support/status-of-service/_jcr_content/root/responsivegrid/section_component_1878454108/responsivegrid/story_cards_componen/item_1625139229709.signifyimg.82.320.jpeg/1710924909548.jpeg)
Funciona com Philips Hue
Confira outras marcas de casa inteligente compatíveis com Philips Hue e obtenha ajuda para parear produtos inteligentes com suas luzes inteligentes.