FAQ list

What do I need to use Philips Hue Bluetooth?

If I use Philips Hue Bluetooth, can I still use the Bridge?

Where can I find the serial number for my Philips Hue products?

How do I know if my software is up to date?

How and when do I update my Philips Hue software?

I can't install the latest firmware updates on my Philips Hue products. What should I do?

Can I add older-generations Philips Hue products to my system?

Why can't I control my lights when I'm away from home?

Can two Philips Hue systems work together?

Can I control multiple Bridges with the Philips Hue app?

Featured articles

How to factory reset Philips Hue lights

Learn more

Why isn’t the third light on my Bridge on?

Learn more

*当灯泡的规格中显示“高达”特定的流明值时,是指灯泡的最大流明输出。这表示灯泡在 2700 K(白色灯泡)或 4000 K(白色氛围或白色和彩色氛围灯泡)时能够达到的亮度。了解有关亮度的更多信息。