Question 1

Can I change my shipping information and preferences after submitting my order?

Accepted Answer

Once you have placed your order, it is sent immediately to the fulfillment agency and can no longer be changed.

Question 2

Do you ship internationally?

Accepted Answer

For shipping information per country, visit the country website for that location.

Question 3

Has my order been shipped?

Accepted Answer

Once your order is shipped, you will receive an email that includes a link to track your shipment. You can also check the status of your order at our website.

Question 4

How do I get a tracking number for my package?

Accepted Answer

Once your order is shipped, you will receive an email that includes a link to track your shipment.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs vary by region and size of your order. You can find the exact shipping cost when you check out in the Philips Hue Shop. Shipping is often free above a certain amount purchased.

Question 6

What are the delivery methods?

Accepted Answer

Delivery methods vary based on your country.

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FAQ list