Q: Where can I find more information about the outdoor power supply replacement program?

You can find more about the replacement program here .

Question 1

What should I do if the power supply unit for my Philips Hue outdoor light stops functioning?

Accepted Answer

If your outdoor lights are no longer responding and you suspect an issue with the power supply unit (PSU), unplug the power supply from the wall socket and contact Philips Hue.

Do not touch the power supply in wet conditions. If the cable or plug are wet, first cut the main power to the socket, and then unplug the power supply. Do not leave any plugs or connectors of your outdoor lights open — use the supplied plastic caps to cover them. If you don’t have the original plastic caps, you can wrap the connectors in plastic.

Note that we have launched a voluntary replacement program for some PSUs. Please check if your PSU is eligible for the voluntary replacement.

Question 2

How do I install Philips Hue outdoor lights?

Accepted Answer

All Philips Hue products come with a manual that guides you through the installation process. You can also find manuals on the product's listing page in the Philips Hue Shop.

Question 3

Which Philips Hue products can I use outdoors?

Accepted Answer

Philips Hue offers a broad range of outdoor lighting, including wall lights, bollards, spotlights, lightstrips, and more. Check them out in the Philips Hue Shop!

Question 4

Which Philips Hue bulbs can I use in outdoor fixtures?

Accepted Answer

Philips Hue lightbulbs are designed for indoor use with the exception of the PAR38 outdoor bulb. However, all of the products in our outdoor smart lighting collection were designed for outdoors.

Question 5

Why do I need a Philips Hue Bridge to use outdoor lights?

Accepted Answer

Bluetooth only covers up to certain range — and outdoor fixtures are usually located out of that range. The Bridge provides a reliable Zigbee mesh network that gets larger with every light or accessory you add, allowing you to place lights in areas farther away from the house, such as a backyard or patio.

Question 6

Why is my outdoor light unreachable?

Accepted Answer

If your light is unreachable, it may not be connected to power. Ensure that the light is connected to power and turned on, and try again. Still having trouble? Contact Support!

Question 7

Where can I find more information about the outdoor power supply replacement program?

Accepted Answer

You can find more about the replacement program here.

Question 8

How can I best maintain my outdoor products to maximize their lifespan?

Accepted Answer

You can find the care instructions for your lights in the manual that came with it. If you don't have the physical manual anymore, you can find it on the listing page for a product in the Philips Hue Shop.

Outdoor

Setup guide

How to videos

Release notes

PSU Replacement program

FAQ list