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End of Support policy

  1. End of Support policy (Hue Bridge)
  2. End of Support policy (lights and accessories)
  3. Important notice for Hue Bridge v1 users
  4. Hue End of Support policy
  5. Current support status Hue products

Please refer to section 5 for the current status of you Hue products. To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a Philips Hue product, the terms of this End of Support policy shall control.

1. End of Support policy (Hue Bridge)

Important notice on software updates, online services and compatibility

Thank you for your purchase.

The Hue Bridge is designed to be connected to the internet. The Hue Bridge receives software updates directly from Signify (formerly known as Philips Lighting) when connected to a router with internet access and used with the official Hue mobile application.

Signify intends to provide your Hue Bridge with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not capable).

In addition, Signify intends to continue to support the Hue Bridge with required security, quality and interoperability updates as well as maintaining compatibility with our online services and the latest version of our mobile Hue application for a minimum total of three (3) years from the date of your purchase from an authorized reseller. *

After these dates, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend you upgrade to a new version of the product.

*) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

2. End of Support policy (lights and accessories)

Important notice on software updates, online services and compatibility

Thank you for your purchase.

The Hue lights and accessories can receive software updates directly from Signify (formerly known as Philips Lighting) when connected to an official Hue Bridge with internet access and used with the official Hue mobile application.

Signify intends to provide your device with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not capable).

In addition, Signify intends to continue to support the device with required security, quality and interoperability updates as well as maintaining compatibility with our online services, the latest version of our hue bridge and the latest version of our mobile Hue application for a minimum total of five (5) years from the date of your purchase from an authorized reseller. *

After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications for your product at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend you upgrade to a new version of the product.

*) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

4. Hue End of Support policy

Products
Compatibility with Hue cloud Compatibility with Hue mobile application
Security, quality and interoperability patches
Hue Bridge At least 3 years (last 3 software versions only) * At least 3 years (last software version only) At least 3 years (all software versions)
Hue device N/A At least 5 years At least 5 years
V1 Hue Bridge Until April 30, 2020 After April 29, 2019 using the 'Philips Hue Bridge v1 app Until Q1 2020

 

Durations are from the moment Signify stops selling this version of the product.

*except in event of important security patches.

5. Current support status Hue products

The following products are in their end of support period:

Product
End of Support starting date
Hue Bridge v1 30 April 2020

 

The following products are in active support:

Product
Hue Bridge v2
All hue branded lights
All hue branded accessories