Asistență

FAQ list

Should I choose a Secure wired or battery camera?

Are Philips Hue lights and a Bridge required to use a Secure camera?

Can I use a Secure camera if I control my Philips Hue lights with Bluetooth?

How does a Bridge improve my Secure system?

Why should I get a Secure plan?

How do I set up my Philips Hue Secure device?

What do I need to set up a Secure camera?

Can a person without access to the Philips Hue app arm and disarm my Secure system?

Do I need a Secure camera to receive alerts from my Secure system?

Why should I add the Secure contact sensor or an indoor motion sensor to my Secure setup?

Which Philips Hue products work with a Secure setup?

In which countries is Philips Hue Secure available?

My Philips Hue app shows my camera as unreachable. What do I do?

What permissions do I need in order to add a Secure camera?

I got the message "Sorry, you don't have access to this home's Philips Hue Secure settings." What do I do?

What do I do if I'm not receiving any notifications?

I see my lights turn on when a device detects activity, but I don't receive a push notification when my home is armed. What should I do?

I armed my system and received a push notification to confirm, but my lights don't turn on according to my settings. Why is that?

I've lost administrator rights to my Philips Hue Home. What should I do?

*Când un bec afișează „Până la” un anumit număr de lumeni în specificațiile sale, acestă valoare reprezintă fluxul luminos maxim al becului. Arată cât de strălucitor poate fi becul la 2700 K (becuri albe) sau 4000 K (becuri White ambiance sau White and color ambiance). Aflați mai multe despre luminozitate.