Philips Hue 服務狀態

All Philips Hue services are up and running

The Philips Hue team are aware of reports of lights spontaneous turning to full brightness which are effecting a small percentage of our users in the field. We have identified the root cause of the problem and the Philips Hue team is working hard to roll out a fix for this issue in the course of this week, as a temporary measure the issue can be resolved by disconnecting the Philips Hue bridge from Matter (note you may need to do this in your phone settings as well as the matter controller app you are using).

常見問題集

如果服務中斷,此處可以查到的資訊?
部分中斷和重大中斷之間的差別?
如果遭遇問題,但本頁顯示所有服務已上線並且正在執行,屆時該怎麼處理?
解決部分中斷或重大中斷需耗時多久?
我如何知道中斷解決的時間點?

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硬體與連線能力

取得硬體的說明 (例如燈泡或 Hue Bridge),或針對連線問題進行疑難排解。

App 與軟體

尋找有關 Philips Hue 行動和桌面應用程式的資訊。

可搭配 Philips Hue 使用

查看其他可搭配 Philips Hue 使用的智慧家庭品牌,並取得將智慧產品與您的智慧燈具配對的說明。

*當燈泡顯示規格中,"多達" 特定數量的流明時,即代表顯示燈泡的最大流明輸出。它展示燈泡在 2700 K (白色燈泡) 或 4000 K (白色氛圍或白色和彩色氛圍燈泡) 下能顯現的亮度。了解更多亮度資訊。