Order status & returns

Want to find out the status of your order or return something you bought in the Philips Hue shop? No problem! You can return your purchase within 30 days of purchase — free of charge.

How to return a product

Register your return

Register your return

Let us know that you want to return your purchase. You’ll need your order number, which you can find in your order confirmation email.

Print the label

Print the label

We’ll email you a delivery label that you can print and use to send your return to us for free.

Send back your product

Send back your product

Place the product in a box, attach the label to the outside and drop it off at one of the courier’s locations.

Questions & Answers

I purchased a product and want to return it. However, the website indicates that my order is still being processed. When can I start the return?
How do I exchange a product?
I purchased a bundle or multiple products as part of a promotion. How can I return these products?
How long do I have to return my product?
Where do I find my order number?
Where will the money from my refund go?
Will I be refunded for the original delivery cost?
How much does returning a product cost?
Does the product need to be returned unused and in the original packaging?

*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and colour ambiance bulbs). Learn more about brightness