Question 1

How do I connect my Hue lights to Google Assistant?

Accepted Answer

Whether you use Hue Bridge or Bluetooth with your Hue lights, you can use the same method to connect your Hue lights to Google Assistant.

Open the Philips Hue app and go to Settings > Voice assistants > Google Assistant. Follow the on-screen instructions. Tap the Learn more button if you need further help.

Question 2

Google Assistant doesn't understand my Hue light commands.

Accepted Answer

If you are having trouble with Google Assistant understanding you when trying to control your lights, we recommend renaming your lights to names that do not include numbers, special characters, or colours, as these can be misunderstood by Google Assistant.

Question 3

Does Philips Hue Bluetooth work with the Google Assistant?

Accepted Answer

Yes, you can use any Google Home or Google Nest device to directly connect and control your Philips Hue lights via the Google Assistant. Note: Only Google Home and Google Nest smart speakers and displays support Philips Hue Bluetooth. Third party devices with Google Assistant built-in do not support Philips Hue Bluetooth.

Question 4

What is Apple HomeKit?

Accepted Answer

Apple HomeKit is an app that comes standard on your iPhone or iPad. It allows you to control all your smart home’s smart devices and accessories — including Philips Hue. Turn your lights on and off, set a scene or use routines within Apple HomeKit.

Question 5

How do I connect my Philips Hue lights to Apple Home?

Accepted Answer

To connect your Philips Hue lights to Apple Home, follow these steps:

1. Open the Philips Hue app and navigate to Settings > Smart home & voice.

2. Tap Get started.

3. Tap Siri & Apple Home.

4. Tap Set up.

5. Tap Generate code. In the next screen, copy the code to your clipboard.

6. Tap Go to manual pairing.

7. Tap My Accessory Isn't Shown Here.

8. Under the first list item, tap Enter code... and paste the code you copied in Step 5.

9. Tap Continue.

10. Select the Hue Home you’d like to pair with Apple Home or create a new one and tap Done.

10. Select the Hue Home you’d like to pair with Apple Home or create a new one and tap Done.

Question 6

My Hue Bridge cannot be found in HomeKit.

Accepted Answer

Make sure that your mobile device is connected to the same router to which your Hue Bridge is connected. The router must be able to support Apple’s Bonjour software, which allows you to discover other devices and services on the network. If your router does not support this feature, you will not be able to use HomeKit.

Question 7

What should I do if Siri reports that some of my Philips Hue lights are not responding?

Accepted Answer

First, make sure all your lights are connected to power and that any traditional wall switches you have are in the "on" position. If your lights still don't respond, contact Customer Support.

Question 8

What do I need to use Philips Hue with Apple Home?

Accepted Answer

To set up Philips Hue with Apple Home, you'll need the following:

- Hue Bridge

- At least one Philips Hue light

- A mobile device with iOS and the Apple Home app

Question 9

How do I connect my Razer products to Philips Hue?

Accepted Answer

To connect Philips Hue to your Razer Chroma products, you will need:

- The latest Philips Hue app
- An established Entertainment area within the app
- The Razer Synapse 3 app*

*Download and install this app on your PC.

Log in to Razer Synapse 3 using your Razer account and navigate to Modules > Philips Hue. Synapse 3 will automatically search for a Philips Hue Bridge. Click the Pair button on the screen and press the large round button on your Hue Bridge. You can customise your lighting setup within the Philips Hue module in your Razer Synapse 3 program.

Question 10

Does Philips Hue work with all games with which Razer Chroma is integrated?

Accepted Answer

Philips Hue and Razer partner to bring you free-to-use software. Check Razer’s website for an updated list of games which allow them to work together.

Question 11

How does Philips Hue work with Razer?

Accepted Answer

Philips Hue and Razer sync via Razer Synapse 3, the software required to run this feature. Partnered games write their own light scripts which trigger the lights in your Razer Chroma and Philips Hue products to react to on-screen, in-game actions.

Question 12

How many lights can I sync with Razer?

Accepted Answer

You can have up to 10 Philips Hue colour-capable lights in a single Entertainment area, including Razer setups.

Question 13

Is there a fee when using Razer with Philips Hue?

Accepted Answer

No. Razer is a valued part of the Friends of Hue programme; Philips Hue and Razer partner to bring you free-to-use software.

Question 14

My Razer Synapse 3 doesn't find my Hue Bridge.

Accepted Answer

If your Razer Synapse 3 does not find the Hue Bridge, check to make sure all your devices are connected to the same network. Power cycle your Hue Bridge by unplugging it from the power source for at least 30 seconds, then plugging it back in. When all four blue LED indicators on top of the Hue Bridge come back on, connect it to Razer Synapse 3 again. If you still cannot connect, you can connect manually via the Bridge’s IP address. To find the address, go to www.philips-hue.com/api/nupnp in your web browser.

Question 15

My Razer Synapse 3 doesn't find my Razer devices.

Accepted Answer

First, check to be sure your Razer device is Chroma-enabled. If you have a Chroma-enabled device which is not detected by your Synapse 3, you should contact Razer’s customer support at www.support.razerzone.com/software/synapse-3/.

Question 16

Which Razer products work with Philips Hue?

Accepted Answer

All Chroma-enabled Razer devices work with Philips Hue and the latest version of Razer Synapse 3.

Laptops

- The New Razer Blade 15”

Keyboards

- Razer Turret for Xbox One
- Razer BlackWidow Elite
- Razer Huntsman Elite
- Razer Huntsman
- Razer BlackWidow Lite
- Razer BlackWidow Chroma V2
- Razer BlackWidow X Chroma Black
- Razer BlackWidow Tournament Edition Chroma V2
- Razer Ornata Chroma
- Razer Cynosa Chroma Pro
- Razer Cynosa Chroma

Mouse Devices

- Razer Tartarus V2
- Razer Mamba HyperFlux
- Razer Lancehead
- Razer Mamba Wireless
- Razer Mamba Elite
- Razer Abyssus Essential
- Razer DeathAdder Elite
- Razer Mamba Tournament Edition
- Razer Lancehead Tournament Edition Black
- Razer Basilisk
- Razer Naga Trinity
- Razer Atheris

Mousepads

- Razer Goliathus Extended Chroma
- Razer Goliathus Chroma
- Razer Firefly Hard Edition
- Razer Firefly Cloth Edition

Headsets

- Razer Nari Ultimate
- Razer Nari
- Razer Nari Essential
- Razer Kraken Tournament Edition

Accessories

- Razer Nommo Chroma
- Razer Nommo Pro
- Razer Chroma Hardware Development Kit
- Razer Base Station Chroma
- Razer Kiyo Camera

For the latest list, visit Razer’s website.

Question 17

What’s happening with the 'Works with Nest' features for my Philips Hue lights?

Accepted Answer

As you may know, Google is transitioning its ‘Works with Nest’ programme to the ‘Works with Hey Google’ programme. Related to this, the Philips Hue integration with Nest Thermostat, Nest Cam and Nest Protect will be discontinued, starting on 17 November 2020.

This will only be temporary, as Google is building existing Works with Nest features into the Google Home App. All other functionality between your Philips Hue lights and Google Assistant smart speakers and displays will not change.

Please stay tuned as we continue working closely with Google to bring new and improved lighting features for your devices.

Learn more about the changes to Works with Nest

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