Question 1

How do I connect my Hue lights to Google Assistant?

Accepted Answer

Whether you use Hue Bridge or Bluetooth with your Hue lights, you can use the same method to connect your Hue lights to Google Assistant.

Open the Philips Hue app and go to Settings > Voice assistants > Google Assistant. Follow the on-screen instructions. Tap the Learn more button if you need further help.

Question 2

Google Assistant doesn't understand my Hue light commands.

Accepted Answer

If you are having trouble with Google Assistant understanding you when trying to control your lights, we recommend renaming your lights to names that do not include numbers, special characters, or colours, as these can be misunderstood by Google Assistant.

Question 3

Does Philips Hue Bluetooth work with the Google Assistant?

Accepted Answer

Yes, you can use any Google Home or Google Nest device to directly connect and control your Philips Hue lights via the Google Assistant. Note: Only Google Home and Google Nest smart speakers and displays support Philips Hue Bluetooth. Third party devices with Google Assistant built-in do not support Philips Hue Bluetooth.

Question 4

My Philips Hue lights are unresponsive in the Google Home app or don’t react to my Google Assistant voice commands. What should I do?

Accepted Answer

If you're unable to control your Philips Hue light bulbs with the Google Home app or Google Assistant, first check that your devices are powered on and connected to the same Wi-Fi network as your Philips Hue Bridge. Additionally, check that you’ve connected the correct Philips Hue account in the Google Home app.

Still having trouble? Try unlinking and relinking your Philips Hue account. Note that this will result in the loss of any automations you may have set up in the Google Home app and revert any Rooms or lights you’ve changed in the Google Home app.

Step 1: Unlink your devices

Make sure your devices are powered on
Open the Google Home app
Tap Settings > Works with Google
Under the Linked services section, select Philips Hue > Unlink account
Select Unlink to confirm your choice

Step 2: Relink Philips Hue in the Google Home app

Open the Google Home app
Select Devices > Add > Works with Google
Select Philips Hue
Follow the onscreen instructions to complete the setup

Question 5

What is Apple HomeKit?

Accepted Answer

Apple HomeKit is an app that comes standard on your iPhone or iPad. It allows you to control all your smart home’s smart devices and accessories — including Philips Hue. Turn your lights on and off, set a scene or use routines within Apple HomeKit.

Question 6

How do I connect my Philips Hue lights to Apple Home?

Accepted Answer

To connect your Philips Hue lights to Apple Home, follow these steps:

1. Open the Philips Hue app and navigate to Settings > Smart home & voice.

2. Tap Get started.

3. Tap Siri & Apple Home.

4. Tap Set up.

5. Tap Generate code. In the next screen, copy the code to your clipboard.

6. Tap Go to manual pairing.

7. Tap My Accessory Isn't Shown Here.

8. Under the first list item, tap Enter code... and paste the code you copied in Step 5.

9. Tap Continue.

10. Select the Hue Home you’d like to pair with Apple Home or create a new one and tap Done.

10. Select the Hue Home you’d like to pair with Apple Home or create a new one and tap Done.

Question 7

My Hue Bridge cannot be found in HomeKit.

Accepted Answer

Make sure that your mobile device is connected to the same router to which your Hue Bridge is connected. The router must be able to support Apple’s Bonjour software, which allows you to discover other devices and services on the network. If your router does not support this feature, you will not be able to use HomeKit.

Question 8

What should I do if Siri reports that some of my Philips Hue lights are not responding?

Accepted Answer

First, make sure all your lights are connected to power and that any traditional wall switches you have are in the "on" position. If your lights still don't respond, contact Customer Support.

Question 9

What do I need to use Philips Hue with Apple Home?

Accepted Answer

To set up Philips Hue with Apple Home, you'll need the following:

- Hue Bridge

- At least one Philips Hue light

- A mobile device with iOS and the Apple Home app

Question 10

How do I connect with Apple Home and Siri with Matter in the Hue app?

Accepted Answer

If you haven’t linked Apple Home with Philips Hue yet, go to the Settings tab in the Hue app. Scroll to the Smart integrations section and then tap Smart home and voice. Tap Apple Home & Siri and follow the set-up instructions. If you have already linked Apple Home, you will need to unlink it before switching over, which deletes your settings, such as automations or scenes you saved. You will be guided through the set-up process again.

Question 11

How do I connect my Razer products to Philips Hue?

Accepted Answer

To connect Philips Hue to your Razer Chroma products, you will need:

- The latest Philips Hue app
- An established Entertainment area within the app
- The Razer Synapse 3 app*

*Download and install this app on your PC.

Log in to Razer Synapse 3 using your Razer account and navigate to Modules > Philips Hue. Synapse 3 will automatically search for a Philips Hue Bridge. Click the Pair button on the screen and press the large round button on your Hue Bridge. You can customise your lighting setup within the Philips Hue module in your Razer Synapse 3 program.

Question 12

Does Philips Hue work with all games with which Razer Chroma is integrated?

Accepted Answer

Philips Hue and Razer partner to bring you free-to-use software. Check Razer’s website for an updated list of games which allow them to work together.

Question 13

How does Philips Hue work with Razer?

Accepted Answer

Philips Hue and Razer sync via Razer Synapse 3, the software required to run this feature. Partnered games write their own light scripts which trigger the lights in your Razer Chroma and Philips Hue products to react to on-screen, in-game actions.

Question 14

How many lights can I sync with Razer?

Accepted Answer

You can have up to 10 Philips Hue colour-capable lights in a single Entertainment area, including Razer setups.

Question 15

Is there a fee when using Razer with Philips Hue?

Accepted Answer

No. Razer is a valued part of the Friends of Hue programme; Philips Hue and Razer partner to bring you free-to-use software.

Question 16

My Razer Synapse 3 doesn't find my Hue Bridge.

Accepted Answer

If your Razer Synapse 3 does not find the Hue Bridge, check to make sure all your devices are connected to the same network. Power cycle your Hue Bridge by unplugging it from the power source for at least 30 seconds, then plugging it back in. When all four blue LED indicators on top of the Hue Bridge come back on, connect it to Razer Synapse 3 again. If you still cannot connect, you can connect manually via the Bridge’s IP address. To find the address, go to www.philips-hue.com/api/nupnp in your web browser.

Question 17

My Razer Synapse 3 doesn't find my Razer devices.

Accepted Answer

First, check to be sure your Razer device is Chroma-enabled. If you have a Chroma-enabled device which is not detected by your Synapse 3, you should contact Razer’s customer support at www.support.razerzone.com/software/synapse-3/.

Question 18

Which Razer products work with Philips Hue?

Accepted Answer

All Chroma-enabled Razer devices work with Philips Hue and the latest version of Razer Synapse 3.

Laptops

- The New Razer Blade 15”

Keyboards

- Razer Turret for Xbox One
- Razer BlackWidow Elite
- Razer Huntsman Elite
- Razer Huntsman
- Razer BlackWidow Lite
- Razer BlackWidow Chroma V2
- Razer BlackWidow X Chroma Black
- Razer BlackWidow Tournament Edition Chroma V2
- Razer Ornata Chroma
- Razer Cynosa Chroma Pro
- Razer Cynosa Chroma

Mouse Devices

- Razer Tartarus V2
- Razer Mamba HyperFlux
- Razer Lancehead
- Razer Mamba Wireless
- Razer Mamba Elite
- Razer Abyssus Essential
- Razer DeathAdder Elite
- Razer Mamba Tournament Edition
- Razer Lancehead Tournament Edition Black
- Razer Basilisk
- Razer Naga Trinity
- Razer Atheris

Mousepads

- Razer Goliathus Extended Chroma
- Razer Goliathus Chroma
- Razer Firefly Hard Edition
- Razer Firefly Cloth Edition

Headsets

- Razer Nari Ultimate
- Razer Nari
- Razer Nari Essential
- Razer Kraken Tournament Edition

Accessories

- Razer Nommo Chroma
- Razer Nommo Pro
- Razer Chroma Hardware Development Kit
- Razer Base Station Chroma
- Razer Kiyo Camera

For the latest list, visit Razer’s website.

Question 19

What’s happening with the 'Works with Nest' features for my Philips Hue lights?

Accepted Answer

As you may know, Google is transitioning its ‘Works with Nest’ programme to the ‘Works with Hey Google’ programme. Related to this, the Philips Hue integration with Nest Thermostat, Nest Cam and Nest Protect will be discontinued, starting on 17 November 2020.

This will only be temporary, as Google is building existing Works with Nest features into the Google Home App. All other functionality between your Philips Hue lights and Google Assistant smart speakers and displays will not change.

Please stay tuned as we continue working closely with Google to bring new and improved lighting features for your devices.

Learn more about the changes to Works with Nest

Question 20

What should I do if I want to keep or revert back to Apple Home using the Homekit Accessory Protocol (HAP) instead of Matter?

Accepted Answer

To use Apple Home via HAP, you need to set up the Bridge from the Apple Home app. First, push the push button on top of the Bridge. In the Home app, tap the + icon and tap Add accessory. Tap Philips Hue – [Bridge ID]. Scan the code on the back of the Bridge and follow the on-screen instructions to set it up.

Question 21

I paired my Bridge in the Apple Home app using the HomeKit Accessory Protocol (HAP), but my lights and Rooms aren't synced. What should I do?

Accepted Answer

To sync your lights, open the Philips Hue app and go to Settings > Smart Home > Siri & HomeKit. Tap Settings and then tap Sync set-up to Apple Home.

Question 22

What happens if I unlink my Apple Home (HAP) in the Philips Hue app and set it up again via Matter?

Accepted Answer

All your current Philips Hue settings in Apple Home will be lost. When linking Philips Hue and Apple Home with Matter, Room sync is not supported – you'll need assign each light/accessory to a Room, as well as recreate any scenes you'd like to keep. Light names are synced when you link the apps, but any changes you make in the Philips Hue app after linking will not sync automatically. Additionally, Adaptive Lighting is not supported.

Question 23

Do I need any Apple hardware products to set up Apple Home via Matter with my Philips Hue system?

Accepted Answer

Yes. In order to use Apple Home with Matter, you'll need either a HomePod, HomePod Mini or Apple TV 4K (3rd generation). Go to www.apple.com for latest compatible devices.

Question 24

Why doesn't Amazon Alexa appear in my Philips Hue app under Settings > Smart home > Linked to Hue?

Accepted Answer

While both Amazon Alexa and Philips Hue support Matter, the rollout of this feature may be done over time and can be based on region, firmware upgrade or specific versions of Echo devices.

Question 25

Which Amazon Echo devices support Matter?

Accepted Answer

The following Amazon Echo devices support Matter:
Echo Pop
Echo Dot 5th Gen
Echo Dot 5th Gen with Clock
Echo 4th Gen
Echo Dot 4th Gen
Echo Dot 4th Gen with Clock
Echo 3rd Gen (2019)
Echo Dot 3rd Gen (2019 model)
Echo Dot 3rd Gen with Clock (2019 model)
Echo Flex
Echo 3rd Gen (2018)

Question 26

Why is my Philips Hue motion sensor called an 'occupancy sensor' in the Apple Home app?

Accepted Answer

This is Apple’s default name for our motion sensor when it's connected via Matter. However, your motion sensor works as it always has, using the motion it detects to turn on the lights. The motion sensor cannot determine how many people are present in a room.

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