Question 1

Are Philips Hue lights and a Bridge required to use a Secure camera?

Accepted Answer

The camera can work as a standalone security device. However, some security features, such as light alarms, notifications for sensors and the Mimic presence automation, require a Bridge and/or Philips Hue lights.

Question 2

Can I use a Secure camera if I control my Philips Hue lights with Bluetooth?

Accepted Answer

Yes, you can use a Secure camera without a Bridge – but you'll miss out on many of the features of the camera, such as letting the camera trigger your lights for light alarms.

Question 3

How does a Bridge improve my Secure system?

Accepted Answer

Adding a Bridge to your Philips Hue Secure system unlocks more home security features and allows you to take advantage of all that the system offers. You'll be able to:

– Add contact sensors and indoor motion sensors to your security system
– Set up a Mimic presence automation
– Control your lights and trigger alarms remotely
– React to notifications from your cameras and sensors in real-time
– Use your camera as a motion sensor to turn on lights when enter a room

Question 4

Why should I get a Secure plan?

Accepted Answer

With a Secure plan, you get even more security features you can use with your Secure camera and sensors.

– Access video clip history: view recorded video clips for up to 60 days.
– Create Activity and Package zones: your Secure camera can exclude certain areas to avoid unnecessary alerts, and you can create a zone that alerts you of package deliveries.
– Receive advanced notifications: create zones that will let you know if a person, package, pet or vehicle is detected.

Learn more about Basic and Plus plans.

Question 5

How do I set up my Philips Hue Secure device?

Accepted Answer

Add your Secure device to the Philips Hue app by tapping on the blue plus icon in Settings > Security and following the on-screen instructions. You can also a find a complete set-up guide in the Support section of our website.

Question 6

What do I need to set up a Secure camera?

Accepted Answer

To set up a Secure camera, you'll need Wi-Fi, the Wi-Fi password, a Philips Hue account, a Bluetooth-capable mobile device with the Philips Hue app and the camera's onboarding QR code.

You can read a step-by-step guide.

Question 7

Can a person without access to the Philips Hue app arm and disarm my Secure system?

Accepted Answer

No. The only way to arm and disarm your Philips Hue Secure system is from the Philips Hue app. You also need to have administrator or Security: Advanced permissions.

Question 8

Do I need a Secure camera to receive alerts from my Secure system?

Accepted Answer

No. You can also use the Secure contact sensor and indoor motion sensor to receive notifications, but you will need a Bridge.

Question 9

Why should I add the Secure contact sensor or a motion sensor to my Secure set-up?

Accepted Answer

Adding sensors to your Secure set-up let you keep track of movement throughout your home and receive alerts when your sensors detect activity. Place Secure contact sensors on doors or windows to know exactly when they've been opened or closed. Motion sensors that trigger your lights while you're home transform into security sensors while you're away – and you can get alerts any time they detect motion in your home.

Question 10

Which Philips Hue products work with a Secure set-up?

Accepted Answer

Your Secure devices integrate seamlessly into your Philips Hue system – and work with your other Philips Hue products. Lights can become part of a light alarm, which you can trigger after receiving a motion alert from a Secure device or an indoor motion sensor.

Question 11

Which countries is Hue Secure available for?

Accepted Answer

Anyone with the Philips Hue app can make use of the Security Centre in the Hue app. However, you can only subscribe to a Secure plan in countries where Philips Hue Secure cameras and contact sensors are available. Philips Hue Secure hardware and plans is available in the following countries: Austria, Belgium, France, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, USA and Romania.

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