Ordering

Can I cancel my order?
Does Philips Hue offer discounts?
What should I do if my credit card is refused?
When and how will a charge from the Hue online shop show up on my credit card?
Which forms of payment does Philips Hue accept?

Delivery

Can I change my shipping information and preferences after submitting my order?
Do you ship internationally?
Has my order been shipped?
How do I get a tracking number for my package?
How much does shipping cost?
What are the delivery methods?

Returns

How do I return my Philips Hue purchase?
What should I do if my product is damaged or defective?
Philips Hue YouTube

Watch how-to videos

Browse how-to videos on the official Philips Hue YouTube channel for guidance on setting up and installing Philips Hue products.

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*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and colour ambiance bulbs). Learn more about brightness