Can I cancel my order?
Does Philips Hue offer discounts?
What should I do if my credit card is refused?
When and how will a charge from the Hue online shop show up on my credit card?
Which forms of payment does Philips Hue accept?


Can I change my shipping information and preferences after submitting my order?
Do you ship internationally?
Has my order been shipped?
How do I get a tracking number for my package?
How much does shipping cost?
What are the delivery methods?


How do I return my Philips Hue purchase?
What should I do if my product is damaged or defective?
Philips Hue YouTube

Watch how-to videos

Browse how-to videos on the official Philips Hue YouTube channel for guidance on setting up and installing Philips Hue products.

Contact us

We are always happy to help you

Visit our social channels

Response time: 1hr. Available 24/7

Product, promotion and warranty

0800 452677
Monday - Friday 9 AM - 7 PM

*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and colour ambiance bulbs). Learn more about brightness