Question 1

How do I return my Philips Hue purchase?

Accepted Answer

You can return any Philips Hue product within 30 days from the date of purchase. If you bought a bundle, you will need to return all products in that bundle. If you bought a product as part of a promotion, check the Terms & Conditions of that promotion before starting a return.

Return product by following these steps:

Contact Customer Support to request a return.
We will send you a delivery label to return the product.
You send the product, including all original parts. You will receive a confirmation email once the returned product is received.
Once the product is received and checked, we will issue your refund and send a refund confirmation email.

We reserve the right to charge an additional fee for any missing accessories/parts. For more information, read the General Terms & Conditions of Sale.

Question 2

What should I do if my product is damaged or defective?

Accepted Answer

If you have received a defective or damaged product, you can request a replacement product or full refund within 30 days of the date of purchase.

You can request a replacement product by contacting our Customer Support team.

You can return a product by following these steps:

Contact Customer Support to request a return.
We will send you a delivery label to return the product.
You send the product, including all original parts. You will receive a confirmation email once the returned product is received.
Once the product is received and checked, we will issue your refund and send a refund confirmation email.

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FAQ list

How do I return my Philips Hue purchase?

What should I do if my product is damaged or defective?