Browse how-to videos on the official Philips Hue YouTube channel for guidance on setting up and installing Philips Hue products.
Hue Shop FAQs
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Ordering
Can I cancel my order?
Does Philips Hue offer discounts?
Can I pay with Klarna?
What should I do if my credit card is declined?
When and how will a charge from the Philips Hue online shop show up on my credit card?
Which forms of payment does Philips Hue accept?
Shipping
Can I change my shipping information and preferences after submitting my order?
Do you ship internationally?
Has my order been shipped?
How do I get a tracking number for my package?
How much does shipping cost?
What are the delivery methods?
Returns
How do I return my Philips Hue purchase?
What should I do if my product is damaged or defective?
Contact us
We are always happy to help you
Product, promotion and warranty
1-800-555-0050
Monday-Friday, 8:00 AM-8:00 PM EST
Need a fast answer? Call or reach out on social media first!
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness.
