Let us know you want to return your purchase. You’ll need your order number, which you can find in your order confirmation email.
Return a Philips Hue product
Want to return something you bought in the Philips Hue shop? No problem! You can return your purchase within 30 days of purchase — free of charge.
How to return a product
Register your return
Print the label
We’ll email you a shipping label that you can print and use to send your return to us for free.
Send back your product
Place the product in a box, attach the label to the outside, and drop it off at one of the courier’s locations.
Questions & answers
I purchased a product and want to return it. However, the website indicates my order is still processing. When can I start the return?
How do I exchange a product?
I purchased a bundle or multiple products as part of a promotion. How can I return these products?
How long do I have to return my product?
Where do I find my order number?
Where will the money from my refund go?
Do I get refunded for the original shipping cost?
How much does returning a product cost?
Does the product need to be returned unused and in the original packaging?
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness.
