Return a Philips Hue product

Want to return something you bought in the Philips Hue shop? No problem! You can return your purchase within 30 days of purchase — free of charge.

How to return a product

Register your return

Register your return

Let us know you want to return your purchase. You’ll need your order number, which you can find in your order confirmation email.

Print the label

Print the label

We’ll email you a shipping label that you can print and use to send your return to us for free.

Send back your product

Send back your product

Place the product in a box, attach the label to the outside, and drop it off at one of the courier’s locations.

Questions & answers