Order status & returns

Want to find out the status of your order or return something you bought in the Philips Hue shop? No problem! You can return your purchase within 30 days of purchase — free of charge. Please expect some delay in processing your remorse return due to the holiday season period.

Get started
Terms and conditions

How to return a product

Register your return

Return requested

Submit your request via support

Print the label

Label ready

We email your label.
Print it and attach it.

Send back your product

Return shipped

Drop it off and track it back to us.

Received & checked

Received & checked

We receive it and check the condition.

Refunded

Once approved, your refund is on the way.

Start a return

Questions & answers

I purchased a product and want to return it. However, the website indicates my order is still processing. When can I start the return?

I purchased a bundle or multiple products as part of a promotion. How can I return these products?

How long do I have to return my product?

Where do I find my order number?

Where will the money from my refund go?

Do I get refunded for the original shipping cost?

How much does returning a product cost?

Does the product need to be returned unused and in the original packaging?

  • Paypal
  • Pay with Klarna
  • Apple pay
  • Google pay