Ratings and Reviews
Overall score: 3.3
14 reviews
PRO: *NO* SUPPORT MORE THAN 12 SENSORS
2026-10-23T14:33:50.000+00:00
J.W.
1
I bought the Philips Hue Bridge Pro upon the published specifications (see https://www.philips-hue.com/en-us/explore-hue/faq/controls/how-many-hue-bridges-do-i-need) that said I could have up to 50 sensors attached. This appears incorrect. I paired 12 sensors with no issue, and then the 13th sensor would not pair. I tried three different sensors, including an old SML001 and new SML003. I put the sensors right next to pro bridge (touching). Nothing would pair. I removed one of the sensors (making 11 total) and then I could add a new sensor. I tried talking to a customer service rep over WhatsApp and was left hanging at "We are connecting you with a Support Ambassador who will guide you."
Does not function
2026-10-23T14:34:24.000+00:00
DSR
1
Wow this is the most poorly engineered product I have ever purchased. My degree is in electrical engineering and I can not get this thing to function. It connects to my network and is recognized by the app but refuses to turn on the ZigBee radio. I therefore can not add any lights or switches. I have tried WiFi, wired ethernet, connecting directly to my ISPs router, and everything else I could think of or find on the internet, including performing a factory reset multiple times and even purchasing another Bridge Pro in case the first one was defective. You have been warned.
Lateral move so far
2026-10-23T04:30:39.000+00:00
Superkoosh
4
I bought this Bridge Pro to replace my existing older bridge, which worked fine. I thought the Pro version would lead to faster response times between lights and devices but after successfully migrating everything without a problem, I don’t notice any meaningful performance increase. Did it migrate everything well? Yes! Did I really need to upgrade? Probably not… but now I know my system is ready to handle more.
Really disappointing
2026-10-10T13:45:11.000+00:00
chrischoc
1
This bridge was supposed to solve some of the problems of its predecessor, and in that narrow sense, I suppose it has succeeded. Unfortunately, its strikingly poor reliability creates a much bigger problem: it significantly diminishes the value of the Hue ecosystem as a whole. The real cost of that unreliability isn't simply downtime or the number of dropped connections, it's what happens afterward. When the bridge reconnects, it frequently fails to restore its integrations cleanly, forcing you to completely remove and re-add it and all of the underlying devices tied to the bridge to whatever smart-home platform you're using to integrate Hue with the rest of your system. The larger your Hue installation, the worse this becomes. More lights mean more work every time the bridge fails, until eventually the easiest solution is to throw the bridge and all the bulbs tied to it in the garbage.
Two old bridges are better
2026-10-10T13:45:18.000+00:00
Aether
1
A newer bridge with less range. After reaching the maximum number of lights on the older generation bridge, transitioning to this new bridge is next to impossible. Your options are to delete all your lights from the old bridge and reconfigure them from scratch. With the support team not being able to provide any actual support, you learn it's easier to get two old bridges and it turns out to be cheaper anyways. The range on this new bridge is shorter than the old one anyways, for those lights all the way at the end of the driveway.
Mixed feelings
2026-10-03T02:08:09.000+00:00
EKC
3
Unfortunate that the “Pro version” isn’t PoE. Very easy to migrate my current system, and the motion feature works great. But overall the response time is MUCH slower than the old version with Alexa commands. By the tune of 8-9 seconds slower.
Great upgraded hub
2026-09-11T15:42:42.000+00:00
psnyder1985
5
Great upgraded hub. Disregard the member who says the range isn’t as good as this is not true. My ONLY complaint is being able to easily transfer one old hub to the new hub.
Do your research first
2026-10-16T15:16:04.000+00:00
John
1
I gave it one star because it only half works had no problem out of my old one but this one the motion doesn’t work and the security features don’t either.
It’s Great!
2026-08-28T06:53:50.000+00:00
Smokey
4
I’m happy with this product that I bought approximately a month ago. It’s great!
Awesome product and at a great value!
2026-09-15T14:22:58.000+00:00
JW
5
Great product! As I stated on other reviews, I am a certified installer for Lutron Ketra, and chose this and the Hue package for my home. Between price point and quality I am exceptionally pleased with what Philip Hue provides. Just take your time. Watch youtube if need be, take in all the features and implement them. Awesome product!!
