*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness.
Philips Hue service status
All Philips Hue services are up and running
The Philips Hue team are aware of reports of lights spontaneous turning to full brightness which are effecting a small percentage of our users in the field. We have identified the root cause of the problem and the Philips Hue team is working hard to roll out a fix for this issue in the course of this week, as a temporary measure the issue can be resolved by disconnecting the Philips Hue bridge from Matter (note you may need to do this in your phone settings as well as the matter controller app you are using).
Frequently asked questions
What kind of information will I find here in case there is a service outage?
What is the difference between a partial or major outage?
What do I do if I’m experiencing issues, but this page says that all services up and running?
How long does it take for partial or major outages to be resolved?
How will I know when an outage is resolved?
Hardware & connectivity
Get help with hardware, such as bulbs or the Hue Bridge, or troubleshoot connectivity issues.
Apps & software
Find information on the Philips Hue mobile and desktop apps.
Works with Philips Hue
See other smart home brands that work with Philips Hue and get help with pairing smart products with your smart lights.
