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Hue Support

Frequently asked questions and product help

We’re getting lots of support requests right now, so responses may take about 24 hours. Thanks for your patience - we’re working hard to get back to you soon!

Philips Hue YouTube

Watch how-to videos

Browse how-to videos on the official Philips Hue YouTube channel for guidance on setting up and installing Philips Hue products.

Philips Hue Products

Get help connecting products

Learn how to connect your smart lights, fixures, and accessories to your Philips Hue system with these step-by-step instructions for each of our products.

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Security advisory

 

 

App version history

 

 

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Service status

Black circular smart lighting accessory with a centered button, compact design, matte finish, square base, no visible ports or switches.

Product manuals

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Closed on 25, 26, 31 December and 1 January