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Hue Hardware FAQs
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Bulbs/Bridge
Can I control two separate Hue systems with one device?
I am unable to control my light when I am away from home.
What do the LED indicators on the Hue Bridge mean?
What does the "Restore factory settings" button on the back of the Hue Bridge do?
Which bulbs can I use in outdoor fixtures?
Why do my older generation products have different colors than my newer products?
Can I control multiple Hue Bridges with the Philips Hue app?
How can I tell if a Philips Hue product is Bluetooth compatible?
What do I need to use Philips Hue Bluetooth?
If I use Philips Hue Bluetooth, can I still use the Bridge?
Switches & sensors
How do I add an accessory to my Hue system?
How do I reset a Hue accessory to its default settings?
Can I control lights in multiple rooms with an accessory such as the Dimmer switch or Tap switch?
Can I temporarily disable the Hue motion sensor?
Can I use the Hue Motion sensor outside?
What does the LED indicator on the Hue motion sensor mean?
Where should I put my Hue motion sensor?
Can I use a Hue Dimmer or Tap switch to control my outdoor lights?
Can my Friends of Hue light switch replace my traditional light switch?
Do Friends of Hue light switches work with a smart home assistant, such as Apple HomeKit, Amazon Alexa, or The Google Assistant?
Do Friends of Hue light switches work with third-party apps or smart bulbs?
Do I need to wire my Friends of Hue light switch to my home's power?
How do I install a Friends of Hue switch and add it to the Hue app?
How long does the battery in a Friends of Hue light switch last?
How many lights can I control with a Hue Dimmer switch?
My Dimmer switch is no longer working properly.
What can I control with a Philips Hue Dimmer switch?
What do I do if my Hue Tap switch stops responding?
What do the three buttons on Hue Tap switch do?
Where can I buy a Friends of Hue light switch?
How do I install the Hue smart button?
Can I use the Smart button to dim and brighten my lights?
How do I replace the battery in the Smart button?
HDMI sync box
Which TVs or HDMI devices are compatible with Dolby Vision while syncing my lights with the Philips Hue Play HDMI sync box?
Does the existing Hue Sync desktop app work with the Philips Hue Play HDMI Sync Box?
What do I need to be able to sync my smart lights with the Philips Hue Play HDMI sync box?
What is the best way to set up my Entertainment area?
Does Music mode on the Philips Hue Play HDMI sync box work with AVR/ARC/soundbars?
Does the Philips Hue Play HDMI sync box work with smart TV apps?
Does the Philips Hue Play HDMI sync box support Dolby Atmos?
Does the Philips Hue Play HDMI sync box support 3D?
Does the Philips Hue Play HDMI sync box support HDR?
Does the Philips Hue Play HDMI sync box support 8K?
How do I restore my Philips Hue Play HDMI sync box to its factory settings?
What do the different LED colors on the front of the Philips Hue Play HDMI sync box mean?
I can't find my Wi-Fi network when setting up my Philips Hue Play HDMI sync box. What should I do?
Can you dim the lights at different speeds with a Tap dial switch?
Can I use the Tap dial switch without a Hue Bridge?
Can I use the Tap dial switch with HomeKit?
What can the buttons and dial on a Tap dial switch do?
What do the different colors of LED light on the Tap dial switch mean?
How do I reset the Tap dial switch to its factory settings?
How do I connect my Tap dial switch to my Bluetooth setup?
How do I replace the battery in my Tap dial switch?
Can I use the Tap dial switch to turn off all the lights in my house, a Room, or a Zone?
I want to cycle through the scenes, but my lights turn off. What happened?
When I turn off my lights with the dial and then turn them on again, they turn on to the previous scene instead of minimal brightness. What happened?
Can I prevent the dial of my Tap dial switch from turning off the lights completely?
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*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness.
