Browse how-to videos on the official Philips Hue YouTube channel for guidance on setting up and installing Philips Hue products.
Hue Hardware FAQs
Jump to topic
General/system
How do I control Philips Hue lights?
Why are my lights unreachable?
How and when do I update my Hue software?
How do I know if my software is up to date?
Are older versions of Philips Hue products supported?
I can’t log in to my Hue account in the Hue app.
I cannot install the latest firmware updates on my Philips Hue products.
Can two starter kits work together?
What actions can I take to ensure my Philips Hue products are safe from hacking?
What should I do if I’m returning or reselling a used Hue Bridge?
What data is collected by the Philips Hue system when using the Coming home and Leaving home automations?
What data is collected by the Philips Hue system when using the Hue motion sensor?
Can I order replacement parts for Philips Hue products?
I can't find the replacement part I need. What should I do?
Lights/fixtures
What is the difference between the Philips Hue ambiance gradient lightstrip and the Philips Hue lightstrip?
Can I attach the Philips Hue lightstrip to the Philips Hue ambiance gradient lightstrip?
Can I use the Philips Hue ambiance gradient lightstrip behind a TV or monitor?
What is the difference between gradient lightstrips and the non-gradient lightstrips?
Can I use the Hue Play gradient Lightstrip also for other uses than entertainment?
Which size Play gradient lightstrip do I need?
How should I start when installing the Play gradient lightstrip?
What should I do if the power supply for my Philips Hue outdoor light stops functioning?
How do I connect a Hue Go to the Hue Bridge?
Can I use different types of standalone Hue fixtures together?
Can I use the Hue Beyond without a Hue Bridge?
Can I use the Hue Bloom without the Hue Bridge?
How can I tell if a bulb is the new "richer color" version?
How do I add a Lightstrip to my existing Hue system?
Why do certain lighting fixtures come with a Dimmer switch?
What is the difference between the Hue Play base unit and the extension?
Can I use a different power supply from another Hue lamp to power my Hue Play?
Do I need to buy separate accessories to use the Philips Hue Play?
Can I extend my Hue Play’s cable?
Where should I install my Hue Play?
How can I mount the Philips Hue Play behind my TV?
Does my Hue Play have an on/off switch or a button to control its colors?
Why there is only one color when I turn on the Philips Hue Play?
How do I install Outdoor fixtures?
Which Hue products can I use outdoors?
How do I use the Hue smart plug?
Can I use the Smart plug to dim and brighten my lights?
Can I use other appliances (e.g. a coffee machine) with my Smart plug?
What is the maximum wattage light I can use with the Smart plug?
Do Go portable lamps have a button that controls the light on the lamp itself?
Can I use Go portable lamps in humid environments, such as outside?
Can I use the adapter of my previous version Hue Go for the latest version Hue Go and vice versa?
Do I have to attach a charging cable to the Go portable table lamp?
Can I charge the Go portable table lamp outdoors?
How long does the Go portable table lamp's battery last?
How long does it take for the Go portable table lamp to charge fully?
Is the Go portable table lamp water resistant?
Is the charging base for the Go portable table lamp water resistant?
What kind of wood veneer does the Signe gradient lamp have?
How should I clean the wood veneer on the Signe gradient lamp in oak?
Can I attach the lightstrip plus or ambiance gradient lightstrip to a Play gradient lightstrip?
Can I cut the Play gradient lightstrip or attach addition lightstrips?
Can I use the power supply unit that came with Play light bars?
Should I avoid the vents on the back of my monitor when installing the Play gradient lightstrip?
Can I buy a longer strip that is long enough to cover the bottom of my TV or monitor?
How do I mount the Play gradient lightstrip when my monitor differs from the sizes listed on the lightstrip’s packaging?
Why do I sometimes see a black screen when starting some video content?
Can I use Festavia string lights in a real Christmas tree?
Are Festavia string lights weatherproof?
Can I add Festavia string lights to an Entertainment area?
Can I extend Festavia string lights?
How far apart are each of the lights on Festavia string lights?
What size Christmas tree can Festavia string lights cover?
Can I cut Festavia string lights to size?
How should I store my Festavia string lights?
What is the difference between the Resonate wall light and the Resonate downward wall light?
Does the included clip affect the lumen output of the Resonate downward wall light?
Can I use the Resonate downward wall light's clip on the Resonate wall light?
Is it important to put the string in certain direction?
Why do I still see Festavia in my Philips Hue app after I've unplugged it and taken it down?
Bulbs/Bridge
Can I control two separate Hue systems with one device?
I am unable to control my light when I am away from home.
What do the LED indicators on the Hue Bridge mean?
What does the "Restore factory settings" button on the back of the Hue Bridge do?
Which bulbs can I use in outdoor fixtures?
Why do my older generation products have different colors than my newer products?
Can I control multiple Hue Bridges with the Philips Hue app?
How can I tell if a Philips Hue product is Bluetooth compatible?
What do I need to use Philips Hue Bluetooth?
If I use Philips Hue Bluetooth, can I still use the Bridge?
What transformers have been tested for compatibility with Philips Hue MR16 bulbs?
My transformer is not on the compatibility list for MR16 bulbs. Can I still use them?
I don’t know what transformer I have. How do I know if I can use Philips Hue MR16 bulbs?
Can I replace every traditional MR16 I have with a Philips Hue MR16 bulb?
Do MR16 bulbs work with fixtures that are connected to a traditional wired dimmer switch?
Switches & sensors
How do I add an accessory to my Hue system?
How do I reset a Hue accessory to its default settings?
Can I control lights in multiple rooms with an accessory such as the Dimmer switch or Tap switch?
Can I temporarily disable the Hue motion sensor?
Can I use the Hue Motion sensor outside?
What does the LED indicator on the Hue motion sensor mean?
Where should I put my Hue motion sensor?
Can I use a Hue Dimmer or Tap switch to control my outdoor lights?
Can my Friends of Hue light switch replace my traditional light switch?
Do Friends of Hue light switches work with a smart home assistant, such as Apple HomeKit, Amazon Alexa, or The Google Assistant?
Do Friends of Hue light switches work with third-party apps or smart bulbs?
Do I need to wire my Friends of Hue light switch to my home's power?
How do I install a Friends of Hue switch and add it to the Hue app?
How long does the battery in a Friends of Hue light switch last?
How many lights can I control with a Hue Dimmer switch?
My Dimmer switch is no longer working properly.
What can I control with a Philips Hue Dimmer switch?
What do I do if my Hue Tap switch stops responding?
What do the three buttons on Hue Tap switch do?
Where can I buy a Friends of Hue light switch?
How do I install the Hue smart button?
Can I use the Smart button to dim and brighten my lights?
How do I replace the battery in the Smart button?
HDMI sync box
Which TVs or HDMI devices are compatible with Dolby Vision while syncing my lights with the Philips Hue Play HDMI sync box?
Does the existing Hue Sync desktop app work with the Philips Hue Play HDMI Sync Box?
What do I need to be able to sync my smart lights with the Philips Hue Play HDMI sync box?
What is the best way to set up my Entertainment area?
Does Music mode on the Philips Hue Play HDMI sync box work with AVR/ARC/soundbars?
Does the Philips Hue Play HDMI sync box work with smart TV apps?
Does the Philips Hue Play HDMI sync box support Dolby Atmos?
Does the Philips Hue Play HDMI sync box support 3D?
Does the Philips Hue Play HDMI sync box support HDR?
Does the Philips Hue Play HDMI sync box support 8K?
How do I restore my Philips Hue Play HDMI sync box to its factory settings?
What do the different LED colors on the front of the Philips Hue Play HDMI sync box mean?
I can't find my Wi-Fi network when setting up my Philips Hue Play HDMI sync box. What should I do?
How do I install a Hue wall switch module?
Where can I find additional installation instructions?
Is it easy to install the Hue wall switch module behind an existing light switch?
Can I control non-smart (traditional) lights with the Hue wall switch module?
Will the Hue wall switch module fit behind my light switch?
Will the Hue wall switch module work with the type of light switch I have?
Is the Hue wall switch module connected to my home’s electricity or with a neutral wire?
What is the battery lifetime?
Can I install the Hue wall switch module myself?
Does the Hue wall switch module work with a 2-way (EU) / 3-way (US) light switches?
How does the scene toggle feature work?
Can I dim my lights with the Hue wall switch module?
Does the Hue wall switch module work with Bluetooth?
Can I extend the provided wiring?
Important purchase and installation tips
My Hue wall switch module isn’t working properly or is unreachable in the Hue app.
Can you dim the lights at different speeds with a Tap dial switch?
Can I use the Tap dial switch without a Hue Bridge?
Can I use the Tap dial switch with HomeKit?
What can the buttons and dial on a Tap dial switch do?
What do the different colors of LED light on the Tap dial switch mean?
How do I reset the Tap dial switch to its factory settings?
How do I connect my Tap dial switch to my Bluetooth setup?
How do I replace the battery in my Tap dial switch?
Can I use the Tap dial switch to turn off all the lights in my house, a Room, or a Zone?
I want to cycle through the scenes, but my lights turn off. What happened?
When I turn off my lights with the dial and then turn them on again, they turn on to the previous scene instead of minimal brightness. What happened?
Can I prevent the dial of my Tap dial switch from turning off the lights completely?
What is Perifo track lighting?
Which lights work with Perifo track lighting?
Where can I find more information about Perifo track lighting?
How do I connect my Perifo track lighting to my Philips Hue smart lighting system?
Where can I find installation and connection instructions for Perifo track lighting?
Can I create a Perifo setup that has multiple power supply units so that I can power more than 100W (90W US & Canada) of lights?
Contact us
We are always happy to help you
Product, promotion and warranty
Start Chat
Monday-Friday, 8:00 AM-8:00 PM EST
1-800-555-0050
Monday-Friday, 8:00 AM-8:00 PM EST
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness.
