How to upgrade to the Hue Bridge Pro
Upgrading to the Hue Bridge Pro? This guide walks you through everything you need to know about migrating from your current Hue Bridge(s) to a Hue Bridge Pro.
We recently launched support for migrating multiple Bridges to a single Bridge Pro. Whether you’ve been waiting for this to be available to set up your Bridge Pro, or whether you already migrated a first Bridge and now want to migrate additional ones, please follow the steps below.
Onboard your Bridge Pro
Ready to get started with your Bridge Pro? Just follow the steps in the link to complete your onboarding and unlock its full potential.
Getting started with migration for the first time
Once you onboard your Bridge Pro via the Hue app, you’ll be prompted to migrate content from your existing Bridge(s). You can choose to migrate immediately, or – if you don't have time, or your system isn't ready to migrate yet – you can postpone it. Please keep in mind that different conditions apply for the first Bridge you migrate vs. any additional Bridges. More details can be found in the “What will be migrated” section.
If you need to migrate your Bridges at a later stage, you can do so by going to Settings > Bridges > “[Bridge name]” > Migrate.
Migrating additional bridges
If you’ve already migrated one Bridge to your Bridge Pro, or if you stopped the process while onboarding it and want to continue, you can migrate these additional Bridges by going to Settings > Bridges > “[Bridge name]” > Migrate and following the steps indicated there.
What will be migrated
Which content gets migrated will depend on how many Bridges you choose to migrate, and whether your Bridge Pro is empty, or you want to add content from an additional Bridge to it.
The important distinction is that the first Bridge that gets migrated into an empty Bridge Pro will have all of its content moved automatically to the Bridge Pro. For the additional Bridges you migrate to the Bridge Pro, some but not all content will be moved automatically, so you might need to take action to recreate it.
Please note that any content you already have on your Bridge Pro will not be affected if you migrate additional Bridges to it.
The full breakdown of what will and won’t be migrated is found below:
| The only Bridge you migrate, or the Bridge you select as the main Bridge when migrating multiple | Additional Bridge(s) that you select to migrate, or Bridge(s) you migrate to an already used Bridge Pro |
Hue Lights, plugs, switches, sensors, cameras, doorbells, & chimes | Will move automatically. Make sure they’re powered, in range of all Bridges, and updated to the latest software version. The app will guide you if they are not reachable or are outdated | |
Works with Hue devices (formerly: Friends of Hue), & legacy Hue Tap | Their configurations will migrate automatically, and the app will guide you to reconnect them manually to the system | You will need to add these devices again and reconfigure them manually |
Non-Hue, Zigbee-compatible lights, plugs, and switches | Their configurations will migrate automatically, and the app will guide you on how to reconnect them. You will need to reset these devices according to their respective manufacturer’s instructions | You will need to reset these devices according to their respective manufacturer’s instructions and then add them via Settings > Devices in the Hue app |
SmartLink devices | These are not supported in the Hue Bridge Pro, and therefore will not be migrated | |
Device names, power-up behaviors, & device-specific settings | Will be moved automatically | |
Rooms & Zones | Will be moved automatically | Will be moved automatically You will be informed of which Rooms/Zones could not be moved if your Bridge Pro ran out of capacity |
Scenes | Will be moved automatically | Will be moved automatically You will be informed of which Scenes could not be moved if your Bridge Pro ran out of capacity, or if the Room/Zone they belong to could not be moved If you had All-day scenes configured to sync with your local sunset time, you will be asked to reconfirm your location if it’s not available already in your Bridge Pro |
Entertainment areas | Will be moved automatically | Will be moved automatically If they were configured to return to the previous state before syncing started, they will be reconfigured to default |
Accessory behaviors | Will be moved automatically | Will need to be reconfigured manually after migration |
Automations | Will be moved automatically | Will need to be recreated manually after migration |
Hue Secure settings | Will be moved automatically | Will need to be readjusted manually after migration |
Entertainment integrations (e.g. Hue Sync TV/PC apps & Hue sync box) | Will be moved automatically | You will need to reconnect (see section “Reconnecting Integrations for Entertainment and Partners”) |
Personal app Settings (widgets, sorting of content, grouping of scenes, etc.) | Will be moved automatically | Will need to be reconfigured manually after migration |
Third-party app configurations (e.g. legacy HueLabs content) | Content will be moved automatically. Third-party apps might need to be relinked Please reach out to the third-party app support for more details | Third-party app will need to be relinked and content recreated Please reach out to the third-party app support for more details |
Partner integrations (including smart home & voice assistants) | Please see section “Reconnecting Integrations for Entertainment and Partners” for detailed guidance | Please see section “Reconnecting Integrations for Entertainment and Partners” for detailed guidance |
What you need to know before migration
- Admin rights: Only the admin can migrate to Bridge Pro.
- One account & home: Your Bridge Pro and any Bridges you migrate from must be linked to the same account and Home and with latest software version. The app will guide you on how to proceed if this applies to you.
- App usage: Keep the Hue app open and your phone unlocked during migration (particularly when requested by the app). If your phone battery is low, consider keeping it plugged in to a charger. The migration process is expected to take 30–60 minutes per Bridge, including any possible after-care actions you might need to take.
- Lights & smart plugs: These devices will turn off and then on again to confirm the completed migration.
- Device control: Limited functionality is expected, and devices will be unreachable during migration. Avoid modifying the content of your Bridges during migration, whether it be via the Hue app, third-party apps, or other integrations.
- Security system: Your security system will be disarmed during migration. You can re-arm manually (and reconfigure, if needed) afterwards.
Privacy & data protection
By starting migration, you agree to the transfer of your Hue Bridge data via the Hue cloud migration service in line with our Privacy Notice. The Hue cloud migration service is a secured cloud service located in Europe.
Your personal data will be processed for the purpose of migrating your Hue Bridge data to a Hue Bridge Pro. The types of personal data that are processed include: usage data, device data, configurations, integrations, and approximate location data (if the user has activated services or features making use of it).
For more information on your privacy rights or how we process and protect your personal data, please visit our Privacy Notice.
Reconnecting integrations for entertainment & partners
Depending on what type of integration was being used on your Bridges, and whether you migrate only one or multiple Bridges to a Bridge Pro, different steps are needed per case. These are described here
| Integration existed in the only (or main) Bridge that got migrated | Integration existed only in additional Bridges that got migrated (after the first one) | Integration existed in both the first (or main) & additional Bridges that got migrated |
Apple Home | Your Apple Home integration needs to be set up again after migrating to a new Bridge. Open the Apple Home app. Tap on the three dots and go to Home Settings > Home Hubs & Bridges. Select your Bridge, scroll down, and tap Remove Bridge from Home. Open the Hue app. Go to Settings > Smart Home. Tap Apple Home and follow the on-screen instructions to set up your devices again. | ||
Amazon Alexa | Your Amazon Alexa integration needs to be reconnected after migrating to a new Bridge. Make sure you're within hearing range of an Alexa device and that it’s ready to listen. Say, “Alexa, discover devices.” The Hue devices should now reconnect and be controllable again via Amazon Alexa. | Start by following the steps on the left. If this doesn’t work, unlink the Hue skill from Alexa and remove the Alexa entry from Settings > Smart Home in the Hue app. Then, link Alexa again. In either case, automations linked to these devices need to be set up again. | Start by following the steps on the left. If you used multiple accounts to integrate Hue with Alexa, do it with the account being used in your Hue Bridge Pro or first/main bridge you migrated. Automations linked to these devices need to be set up again. |
Google Home | Your Google Home integration needs to be reconnected after migrating to a new Bridge. Make sure you're within hearing range of a Google Home device and that it’s ready to listen. | Start by following the steps on the left. If this doesn’t work, unlink the Hue skill from Google and remove the Google entry from Settings > Smart Home in the Hue app. Then, link Google again. In either case, automations linked to these devices need to be set up again. | Start by following the steps on the left. If you used multiple accounts to integrate Hue with Google, do it with the account being used in your Bridge Pro or the first/main Bridge you migrated. Automations linked to these devices need to be set up again. |
Samsung SmartThings | Your SmartThings integration needs to be reconnected after migrating to a Bridge Pro. Open the SmartThings app. | Start by following the steps on the left. If this doesn’t work, unlink the Hue skill from SmartThings and remove the SmartThings entry from Settings > Smart Home in the Hue app. Then, link SmartThings again. In either case, automations linked to these devices need to be set up again. | Start by following the steps on the left. If you used multiple accounts to integrate Hue with SmartThings, do it with the account being used in your Bridge Pro or the first/main Bridge you migrated. Automations linked to these devices need to be set up again. |
Hue Sync TV | Your Sync apps will automatically reconnect to your Bridge Pro if they’re up to date, and you reset your old Hue Bridge as instructed at the end of migration. If this fails, please follow the steps on the right. | Your Hue Sync TV apps need to be reconnected to the Bridge Pro after migrating. Go to Settings > Change Hue Bridge in the Hue Sync app and follow the on-screen instructions. | Follow the steps on the left. If you’d like to use your Hue Sync TV apps with entertainment areas created in the additional Bridges you migrated, go to Settings > Change Entertainment Area in the Hue Sync app and select the one you want. |
Hue Sync PC | Your Sync apps will automatically reconnect to your Bridge Pro if they’re up to date, and you reset your old Hue Bridge as instructed at the end of migration. If this fails, please follow the steps on the right. | Your Hue Sync PC apps need to be reconnected to the Hue Bridge Pro after migrating. Go to Settings > Hue Bridge Settings > Connect new bridge in the Hue Sync PC app and follow the on-screen instructions. | Follow the steps on the left. If you’d like to use your Hue Sync PC apps with entertainment areas created in the additional Bridges you migrated, go to Settings > Change Entertainment Area in the Hue Sync app and select the one you want. |
Spotify | Your Spotify integration will automatically reconnect to your Bridge Pro. | Your Spotify integration will automatically reconnect to your Bridge Pro, but you will need to reselect the entertainment areas in the Where section of the Sync tab in the Hue app. | Your Spotify integration will automatically reconnect to your Bridge Pro, but you might need to reselect the entertainment areas in the Where section of the Sync tab in the Hue app. |
Sonos | Your Sonos integration will find your devices within 24 hours of migrating and they will appear as new. If you’d like to speed up the process, turn your speaker off and then back on again, and do not use it for at least 30 minutes. | ||
Sync Box | Your Sync Box will automatically reconnect to your Bridge Pro. | Sync boxes connected to any additional Bridges you migrate will initially show an error in the Hue app (via the Sync tab), indicating that the Sync box cannot be found. First, tap Got it. Then, go to the three-dot menu in the Sync tab, tap Change bridge, and follow the steps indicated. | |
Post-migration steps
Old Bridge: Once migration is confirmed, reset your old Bridge(s) to factory defaults. This will help some entertainment and smart home integrations reconnect better and will make your Bridge(s) reusable by others (if necessary).
Product compatibility
All Philips Hue products that work with the Hue Bridge are supported by the new Bridge Pro. The Hue Bridge Pro uses the latest Trust Center based security systems in the ZigBee standard, which may limit compatibility with some legacy products.
Non-Philips Hue Zigbee products are supported if they support ZigBee Trust Center based networks which are supported in (modern) ZigBee 3.0, (legacy) ZigBee Home Automation versions of the standard. Legacy products based on ZigBee SmartLink or ZigBee LightLink (including some pre-Philips Hue products from Philips, commonly referred to as Living Colors or Living Whites) do not support this mode and are not supported. If migrating from a Hue Bridge in which these products would be present, the app will inform the user before any changes are made.
Additionally, third party lights and our very first generation of products cannot be optimized for performance in large systems beyond 50 lights, so the user experience might vary in these types of setups.
FAQs
- Can I use Hue Sync for entertainment in multiple areas simultaneously with the Hue Bridge Pro?
No. The Hue Bridge Pro supports multiple entertainment areas, but only one can be used at a time. - Can I reverse the migration?
No. Migration is only possible one-way from Hue Bridge to Hue Bridge Pro and cannot be undone.
- Can I migrate later?
Yes. In the Hue app, simply go to Settings > Bridges.
- Do I need to be at home?
It is highly recommended in case you have any device issues.
- Is internet required?
Yes. The app will notify you of any connectivity issues.
If you encounter issues or need further assistance, please contact our Customer Support team.
