Question 1

What tools do I need to install the Hue Secure doorbell?

Accepted Answer

To install the doorbell you will need a Pencil, Philips screwdriver, Power drill, 6mm masonry bit, Rubber mallet or hammer and a Safety screw torx key (included).

Question 2

Does the Hue Secure doorbell have a battery (backup)?

Accepted Answer

The Hue wired doorbell doesn't inlcude a battery, it is designed to be permantly powered by low voltage doorbell systems.

Question 3

Does the Hue Secure doorbell work with my existing doorbell (chime)?

Accepted Answer

The Hue wired doorbell is not compatible with your existing doorbell (chime). We recommend adding the easy to install Hue Smart chime which allows you to hear the doorbell anywhere in your home, select tones and create schedules when you want to hear the doorbell and when you want to mute it (for example during the night)

Question 4

Can I install my Hue Secure doorbell myself or do I need an electrician?

Accepted Answer

We designed the installation steps to be as easy as possible. Remember to turn-off your circuit breaker before doing any electrical work. If you don’t feel comfortable during the installation, we recommend hiring a qualified electrician for support.

Question 5

What is the field of view of the camera?

Accepted Answer

The field of view is >180 degrees. This will help to detect packages that are placed near the door and have a good view who is in front of your door.

Question 6

What is the resolution of the camera?

Accepted Answer

The Camera resolution is 2K QHD in a 1:1 ratio 1984x1984 pixels.

Question 7

Does the Hue Secure doorbell require a Bridge?

Accepted Answer

We recommend adding a Bridge for the full options and the best Hue has to offer such as turning on lights when the camera detects motion or let the lights blink when somebody presses your doorbell, but you can already start using the Wired doorbell, and other camera's without having a Bridge.

Question 8

Is the doorbell weatherproof?

Accepted Answer

Yes, we designed the doorbell to be permanently used outdoors with an IP54 rating.

Question 9

What is a light chime and how does it work?

Accepted Answer

Light chiming is a unique Hue feature that allows you to blink one or more lights in your home when the doorbell is pressed, which is great when you don't want to be disturbed by the sound of your Smart chime for example when you are at work or when family members are asleep.

Question 10

Can I remove the front cover of the Smart chime?

Accepted Answer

No, the product is maintenance free and the front cover is fixed.

Question 11

How loud is the siren functionality?

Accepted Answer

To alert neighbours and/or scare away intruders the siren loudness is 87DB.

Question 12

Can I add tones to my chime myself?

Accepted Answer

The chime includes multiple tones to choose from however it's not possible to add new tones to the chime by yourself.

Question 13

Can I mute/unmute the smart chime without the Hue app?

Accepted Answer

Yes, you can mute and unmute by simply pressing the button on the smart chime.

Question 14

What does MotionAwareTM mean for the Smart chime?

Accepted Answer

MotionAware is a unique technology, it will turn on lights when motion is detected in room without using a motion sensor. This will work with a setup with 3 lights and/or chime or above.

Question 15

Can I configure different volumes for my Smart Chime?

Accepted Answer

Yes, via the edit screen of your Wired Doorbell you can configure the behavior of your Smart Chime throughout the day. You can configure up to 10 different timeslos, and in each a different ringtone and volume can be selected for your chimes.

Secure Wired Video Doorbell bundle

Product highlights

Frequently bought together

Secure contact sensor

Secure contact sensor

Secure wired camera

Secure smart chime

Smart plug

Bridge Pro

Secure wired camera with desktop stand

Motion Detected? Lights On!

Know who’s there, wherever you are

Ultimate control in one app

See everything in sharp detail

Don’t miss a ring

See who's there with a simple command

Seamless integration with your Hue ecosystem.

Find a plan

Questions & answers

What tools do I need to install the Hue Secure doorbell?

Does the Hue Secure doorbell have a battery (backup)?

Does the Hue Secure doorbell work with my existing doorbell (chime)?

Can I install my Hue Secure doorbell myself or do I need an electrician?

What is the field of view of the camera?

What is the resolution of the camera?

Does the Hue Secure doorbell require a Bridge?

Is the doorbell weatherproof?

What is a light chime and how does it work?

Can I remove the front cover of the Smart chime?

How loud is the siren functionality?

Can I add tones to my chime myself?

Can I mute/unmute the smart chime without the Hue app?

What does MotionAwareTM mean for the Smart chime?

Can I configure different volumes for my Smart Chime?

Specifications

Design and finishing

Environmental

Extra feature/accessory incl.

Interactivity

Packaging dimensions and weight

Service

Technical specifications

The camera

What's supported

Other

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