Laat ons weten dat je je aankoop wilt retourneren. Je hebt je bestelnummer nodig, die je terug kunt vinden in de e-mail met de bevestiging van je bestelling.
Bestelstatus en retourzendingen
Houd je bestelnummer bij de hand voordat je verdergaat. Je vindt het nummer in de e-mail met de bevestiging van je bestelling.
![placeholder placeholder](https://www.philips-hue.com/nl-nl/support/order-status/_jcr_content/root/responsivegrid/section_component_1234659014/responsivegrid/story_component.signifyimg.82.360.jpeg/1676375317557.jpeg)
Bestelstatus bekijken
Bekijk of je bestelling is verwerkt of verzonden.
![placeholder placeholder](https://www.philips-hue.com/nl-nl/support/order-status/_jcr_content/root/responsivegrid/section_component/responsivegrid/story_component_1821792673.signifyimg.82.360.jpeg/1676375317604.jpeg)
Je bestelling retourneren
Je kunt je aankoop binnen 30 dagen na ontvangst kosteloos retourneren.
Een product retourneren
![Registreer je retourzending Registreer je retourzending](/content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.1280.png/1676375311719.png 1280w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.769.png/1676375311719.png 769w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.601.png/1676375311719.png 601w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.522.png/1676375311719.png 522w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.301.png/1676375311719.png 301w)
![](/content/dam/hue/masters/self-returns/1-icon.png)
Registreer je retourzending
![Print het label uit Print het label uit](/content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.1280.png/1676375311749.png 1280w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.769.png/1676375311749.png 769w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.601.png/1676375311749.png 601w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.522.png/1676375311749.png 522w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.301.png/1676375311749.png 301w)
![](/content/dam/hue/masters/self-returns/2-icon.png)
Print het label uit
We sturen je per e-mail een verzendlabel dat je kunt uitprinten en kunt gebruiken om je producten gratis naar ons terug te sturen.
![Stuur je product terug Stuur je product terug](/content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.1280.png/1676375311780.png 1280w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.769.png/1676375311780.png 769w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.601.png/1676375311780.png 601w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.522.png/1676375311780.png 522w, /content/experience-fragments/hue/nl/nl/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.301.png/1676375311780.png 301w)
![](/content/dam/hue/masters/self-returns/3-icon.png)
Stuur je product terug
Plaats het product in een doos, plak het label aan de buitenkant en breng het naar een van de bezorgdiensten.
Vragen en antwoorden
*Als er op een lamp een 'maximaal' aantal lumen wordt weergegeven in de specificaties, dan is dat de maximale lichtopbrengst van de lamp. Het geeft weer hoe helder de lamp schijnt bij 2700K (witte lampen) of 4000K (White ambiance of White and color ambiance lampen). Meer informatie over helderheid.