End of Support policy

1. End of Support policy (Philips Hue Bridge)
2. End of Support policy (Philips Hue lights, devices and accessories – other than Philips Hue Bridge)
3. End of Support policy (Philips Hue mobile applications)
4. End of Support policy (Philips Hue Sync TV app)
5. Philips Hue End of Support policy
6. Current support status Philips Hue products

Please refer to Section 6 for the current status of you Philips Hue products. To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a Philips Hue product, the terms of this End of Support policy shall control. From time to time, we may update this End of Support policy. If we do, we will publish the updated policy on our Philips Hue website. 

Important notice on software updates, online services and compatibility

Thank you for your purchase.

The Philips Hue Bridge is designed to be connected to the internet. The Philips Hue Bridge receives software updates directly from Signify (formerly known as Philips Lighting) when connected to a router with internet access and used with the official Philips Hue mobile application.

Signify intends to provide your Philips Hue Bridge with major platform software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorised reseller (except in cases where the hardware is not capable).

In addition, Signify intends to continue to support the Philips Hue Bridge with required security, quality and interoperability updates as well as maintaining compatibility with our online services and the latest version of our Philips Hue mobile application for a minimum total of three (3) years from the date of your purchase from an authorised reseller. *

After these dates, Signify may choose to continue to provide software updates and/or compatibility with online services and/or Philips Hue mobile applications at its discretion. Should software updates and/or compatibility with online services and/or Philips Hue mobile applications however be terminated, we recommend you upgrade to a new version of the Philips Hue Bridge.

As of 30 April 2020, no software updates are made available for the Philips Hue Bridge v1 and compatibility with our online services has been terminated at that time. The Hue Bridge v1 can be only controlled locally via the dedicated Philips Hue Bridge v1 mobile application.

*) Compatibility with our online services requires the Philips Hue Bridge be kept up to date and this compatibility will be maintained for the last 3 released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Philips Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

Important notice on software updates, features, online services and compatibility

Thank you for your purchase.

The Philips Hue lights, devices and accessories (other than Philips Hue Bridge) (in this section 2 referred to as “Product”) can receive software updates directly from Signify (formerly known as Philips Lighting) when connected to the official Philips Hue mobile application with an internet connection.**

Signify intends to provide your Product with major platform software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorised reseller, except in cases where the hardware and/or system are not capable. And, therefore, certain features may not be available for all Products as we will communicate from time to time on our Philips Hue website (as part of this End of Support policy or otherwise) or (if applicable) in our official Philips Hue mobile app.

In addition, Signify intends to continue to support your Products with required security, quality and interoperability updates as well as maintaining compatibility with our online services, the latest version of our Philips Hue bridge (when applicable) and the latest version of the Philips Hue mobile application for a minimum total of five (5) years from the date of your purchase from an authorised reseller. *

After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile applications for your Product at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend you upgrade to a new generation of the product.

** As the Philips Hue HDMI Sync Box is directly connected to Wi-Fi itself, it automatically updates to the latest software version. To ensure compatibility with the Philips Hue mobile applications, the Philips Hue HDMI Sync Box needs to be kept up to date.

*) Compatibility with our online services requires the Philips Hue Bridge be kept up to date and this compatibility will be maintained for the last three (3) released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

In order to help ensure that our customers continue to receive the best-connected lighting performance experience possible, new and improved versions of the Philips Hue mobile applications are introduced on a regular basis. We reserve the right to remove, move, change or combine features from our mobile applications without notice. We may also occasionally choose to retire a mobile application if we deem its standalone functionality is no longer relevant. In these cases, we will announce its retirement three months in advance on this end of support page. Updates for retired mobile applications will be discontinued and the mobile applications will no longer be available to download.

We aim to support our Philips Hue mobile applications on at least the last 2 major revisions of the iOS and Android operating systems.

Since April 30 2020, no software updates are made available for the Hue Bridge v1 mobile application and compatibility with our online services has been terminated at that time. Subsequently, the dedicated Philips Hue Bridge v1 mobile application will go out of support and be retired on 30 April 2022. Until being retired, the Philips Hue Bridge v1 mobile application will be available on https://www.philips-hue.com/app.

As per 18 April 2023, the Philips Hue mobile application includes the full set of functionalities to setup and control the Philips Hue Play HDMI sync box. As a result, the Philips Hue Sync mobile application will go out of support and will be retired from the app stores on 11 July 2023. Until and after the retirement of the Philips Hue Sync mobile application, the Philips Hue mobile application will be available for download.

Important notice on updates, features and compatibility

Thank you for your purchase.

To help ensure that our customers continue to receive the best surround lighting experience, new and improved versions of the Philips Hue Sync TV app* may be released from time to time.

In addition, Signify intends to continue to support the Philips Hue Sync TV app with required security, quality and interoperability updates as well as maintaining compatibility with the latest version of our Philips Hue bridge and the latest version of the Philips Hue mobile application** for a minimum total of five (5) years from the date of your purchase. After this date, Signify may choose to continue to provide software updates and/or compatibility with Philips Hue bridge and/or Philips Hue mobile applications for the Philips Hue Sync TV app at its discretion.

Signify is not responsible for the TV and/or any action (or omission) by TV manufacturer, its service providers or any other third party via the TV (including any future TV updates) causing the Philips Hue Sync TV app not to function in accordance with its published functionality.

The Philips Hue Sync TV app can automatically update to the latest app version if you have automatic updates enabled in your TV settings. Please note that automatic updates are enabled only when the TV is connected to the Internet. Also make sure that you are running the latest available TV software. The easiest way to update your TV software is directly through the settings menu on your smart TV.

*) Available on 2022 and newer Samsung QLED TVs in the Q60 or higher range (support for Q700 coming soon). If your TV supports the Philips Hue Sync TV app, it will appear when you search for it in Apps. Alternatively, check the product specifications of your TV model on Samsung.com.

**) Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.

Durations are from the moment Signify stops selling this version of the product.

*except in the event of important security patches.

The following products are in their end-of-support period:

The following products are in active support: