Please refer to section 5 for the current status of your Hue products. To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a Philips Hue product, the terms of this End of Support policy shall control.
Important notice on software updates, online services and compatibility
Thank you for your purchase.
The Hue Bridge is designed to be connected to the Internet. The Hue Bridge receives software updates directly from Signify (formerly known as Philips Lighting), when connected to a router with Internet access and used with the official Hue mobile app.
Signify intends to provide your Hue Bridge with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorised reseller (except in cases where the hardware is not capable).
In addition, Signify intends to continue to support the Hue Bridge with required security, quality and interoperability updates as well as maintaining compatibility with our online services and the latest version of our mobile Hue app for a minimum total of three (3) years from the date of your purchase from an authorised reseller. *
After these dates, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile apps at its discretion. Should software updates and/or compatibility with online services and/or mobile applications however be terminated, we recommend that you upgrade to a new version of the product.
*) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last three released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.
Important notice on software updates, online services and compatibility
Thank you for your purchase.
The Hue lights and accessories can receive software updates directly from Signify (formerly known as Philips Lighting) when connected to an official Hue Bridge with Internet access and used with the official Hue mobile app.
Signify intends to provide your device with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorised reseller (except in cases where the hardware is not capable).
In addition, Signify intends to continue to support the device with required security, quality and interoperability updates as well as maintaining compatibility with our online services, the latest version of our Hue Bridge and the latest version of our mobile Hue app for a minimum total of five (5) years from the date of your purchase from an authorised reseller. *
After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or mobile apps for your product at its discretion. Should software updates and/or compatibility with online services and/or mobile apps however be terminated, we recommend that you upgrade to a new version of the product.
*) Compatibility with our online services requires the Hue Bridge be kept up to date and this compatibility will be maintained for the last three released software versions, except in the case of important security updates where support may need to be limited. Compatibility with the official Hue mobile applications requires the Hue Bridge to be on the latest software version at all times.
29 April 2019
Signify (formerly known as Philips Lighting) introduced the Hue Bridge v1 more than five years ago. New and improved versions of the bridge have been introduced since then. In order to help ensure that our customers continue to receive the best-connected lighting performance experience possible, Signify has decided to discontinue further software updates and online services for the Hue Bridge v1 and instead focus on supporting our Hue Bridge v2 ecosystem.
Beginning today, Signify will no longer release any platform feature software updates for the Hue Bridge v1. Nevertheless, for the next one (1) year following this announcement, Signify will continue to release security, quality and interoperability updates for the Hue Bridge v1, as well as maintain compatibility with our online services and the latest version of our mobile Hue app. *
After 30 April 2020, no software updates will be made available for the Hue Bridge v1 and compatibility with our online services will be terminated at that time. The Hue Bridge v1 can be only controlled locally via the dedicated Philips Hue Bridge v1 app.
Although the Hue Bridge v1 may continue to function with older versions of our apps and/or third-party software after this date we recommend that you upgrade to a new version of the Hue Bridge. Signify will no longer be able to ensure the security of the v1 Bridge after the end of service.
Support for other versions of the Hue Bridge will remain unaffected. You can distinguish a Hue Bridge v1 from subsequent versions by its shape: v1 versions are round and subsequent versions are square.
For questions, please find the contact details on https://www.philips-hue.com
*) Compatibility with our ecosystem requires the Hue Bridge v1 be kept up to date and this compatibility will be maintained for the last three released software versions, except in the case of important security updates where support may be limited. Compatibility with the official Hue mobile apps requires the Hue Bridge v1 to be on the latest software version at all times.
| Products |
Compatibility with Hue cloud | Compatibility with the Hue mobile app | Security, quality and interoperability patches |
| Hue Bridge | At least 3 years (last 3 software versions only) * | At least 3 years (last software version only) | At least 3 years (all software versions) |
| Hue device | N/A | At least 5 years | At least 5 years |
| V1 Hue Bridge | Until April 30, 2020 | After April 29, 2019 using the 'Philips Hue Bridge v1 app | Until Q1 2020 |
The durations start from the moment Signify stops selling this version of the product.
*except in the event of important security patches.
The following products are in their end of support period:
| Product |
End of Support starting date |
| Hue Bridge v1 | 30 April 2020 |
The following products are in active support:
| Product |
| Hue Bridge v2 |
| All hue branded lights |
| All hue branded accessories |
