Order status, returns or cancellation*

Want to find out the status of your order, cancel it, or return something you bought in the Philips Hue shop? No problem! You can cancel or return your purchase within 30 days of delivery by returning all your items or a selected item.

*Cancellation means exercising your statutory right to withdraw from the purchase. You can do this within 30 days after delivery.

Get started

Terms and Conditions

How to return or cancel a purchase

Register your cancellation or return

Let us know that you want to cancel or return your purchase. You'll need your order number, which you can find in your order confirmation email

Print the label

We’ll email you a delivery label that you can print and use to send your return to us for free.

Send back your product

Place the product in a box, attach the label to the outside and drop it off at one of the courier’s locations.

Start a return

Order status, returns or cancellation*

How to return or cancel a purchase

Register your cancellation or return

Print the label

Send back your product

Questions & Answers

I purchased a product and want to return it. However, the website indicates that my order is still being processed. When can I start the return?

I purchased a bundle or multiple products as part of a promotion. How can I return these products?

How long do I have to return my product?

Where do I find my order number?

Where will the money from my refund go?

Will I be refunded for the original delivery cost?

How much does returning a product cost?

Does the product need to be returned unused and in the original packaging?