Question 1

How do I control Philips Hue lights?

Accepted Answer

You can control Philips Hue lights multiple ways — that's one of the reasons they're so smart! How you control your lights depends on whether you have a Hue Bridge.

With Bluetooth (no Hue Bridge)

If you are using Philips Hue with Bluetooth, you can control your lights with the Hue Bluetooth app. Some Philips Hue lights come with a Hue dimmer switch, which can be used to turn lights on and off, dim and brighten, and cycle through preset light scenes. You can also use voice control using certain Amazon Alexa or Google Assistant devices.

With a Hue Bridge

If you’re using Philips Hue with a Hue Bridge, you can control your lights with the Hue app, a smart Philips Hue accessory, or your voice via Amazon Alexa, Google Assistant, or Siri.

Learn how Philips Hue works and compare the different ways to control smart lights.

Question 2

Why are my lights unreachable?

Accepted Answer

Your Hue light may have been physically switched off (e.g. by using a wall switch) or it is out of the operating range of the system. If you are still having issues, please contact Support.

Question 3

How and when do I update my Hue software?

Accepted Answer

Your Philips Hue Bridge and lights update automatically. You can see the status of your product and system updates in the Hue app in Settings > Software update. Up-to-date products have a green check mark next to their name. New updates will download automatically.

Question 4

How do I know if my software is up to date?

Accepted Answer

Enable automatic updates on your device to allow the Philips Hue app to update automatically. To see if your software is up to date, go to Settings > Software update in the Hue app.

Question 5

Are older versions of Philips Hue products supported?

Accepted Answer

We are continuously updating our software to add features, improve performance, and enhance security. We recommend all Philips Hue users turn on automatic updates in the Settings section of the Hue app to ensure the latest firmware is installed. The Hue app only supports the most recent Bridge firmware, while the Hue cloud supports the last three major Hue Bridge updates. These limitations ensure the ongoing quality and security of the Hue system.

Question 6

I can’t log in to my Hue account in the Hue app.

Accepted Answer

Check the settings in your Hue account to ensure your Hue Bridge is connected properly. If you are still having trouble, contact Philips Hue support.

Question 7

I cannot install the latest firmware updates on my Philips Hue products.

Accepted Answer

Check to make sure that your phone is updated to the latest version of its operating system. Ensure your lights are plugged in or powered on via the traditional wall switch and reachable in the Philips Hue app. It can take up to several hours to transfer firmware updates to all of your lights, meaning that they may not show the latest update immediately. If you cannot connect to your lights a few hours after a firmware update, contact the Meethue Support Center.

Question 8

Can two starter kits work together?

Accepted Answer

You can set up two starter kits independently and switch between them in the Hue app, but you can't control both Hue Bridges at the same time. You can add the lightbulbs from both starter kits to one Bridge or assign them to separate Bridges.

Question 9

What actions can I take to ensure my Philips Hue products are safe from hacking?

Accepted Answer

The Philips Hue ecosystem uses industry-standard encryption and authentication techniques to protect against unauthorized users gaining access to your Philips Hue products. Hue only connects to the internet securely via a dedicated cloud so your devices cannot be seen from the open internet. Hue products update regularly with the latest security fixes and patches — a feature you can activate by linking your Hue Bridge with a Hue account on www.philips-hue.com.

In addition to Hue’s security precautions, it is important for you to ensure your home network is secured as well. For more assistance on protecting your home network, contact your internet service provider.

Question 10

What should I do if I’m returning or reselling a used Hue Bridge?

Accepted Answer

Before returning or reselling your Hue Bridge, perform a Hue Bridge factory reset . After the factory reset, your Hue account will no longer be linked to the Hue Bridge and all your data stored on the Hue Bridge will be deleted.

Question 11

What data is collected by the Philips Hue system when using the Coming home and Leaving home automations?

Accepted Answer

When you use a Coming home or Leaving home automation, the location coordinates used by the Hue app never leave your mobile device. Based on these coordinates, the Hue app sets your Home location on the Hue Bridge. The Hue Bridge only shares your Home location with previously authorized applications.

Question 12

What data is collected by the Philips Hue system when using the Hue motion sensor?

Accepted Answer

The Hue motion sensor shares temperature measurements, ambient light levels, and motion events with the Hue app and the Hue cloud — but only if the Out of home control feature has been activated. This data can only be used by previously authorized applications.

Question 13

Hvad er forskellen mellem Philips Hue ambiance gradient lightstrip og Philips Hue lightstrip?

Accepted Answer

Philips Hue ambiance gradient lightstrip producerer flere lysfarver på samme tid, hvilket gør det nemt at skabe stemning i et rum med en enkelt lampe. Philips Hue lightstrip producerer en enkelt farve ad gangen, hvilket gør den mere velegnet til funktionel brug, eller til at fremhæve arkitektoniske træk.

Derudover kan Philips Hue ambiance gradient lightstrip også bruge dynamik. Med denne funktion vil ambiance gradient lightstrip langsomt skifte mellem scenens farver.

Question 14

Kan jeg vedhæfte Philips Hue lightstrip til Philips Hue ambiance gradient lightstrip?

Accepted Answer

Nej. Der kan ikke byttes rundt på de to typer lightstrips og forlængerne. Du kan dog tilføje begge typer lightstrips til et værelse eller en zone i Hue appen for at styre dem samtidigt.

Question 15

Kan jeg bruge Philips Hue ambiance gradient lightstrip bag fjernsynet?

Accepted Answer

Philips Hue ambiance gradient lightstrip var ikke designet til at blive brugt med et TV, men det er muligt at bruge det med TV. Philips Hue Play gradient lightstrip er imidlertid en bedre mulighed for fjernsyn, da den er designet specielt til denne anvendelse. Play gradient lightstrip leveres med alle de nødvendige beslag samt klæbemidler og er kalibreret til at give den bedste farveoplevelse ved brug med et TV.

Question 16

Hvad er forskellen mellem Hue Play gradient lightstrips og non-gradient lightstrips?

Accepted Answer

Hue Play gradient lightstrips producerer flere farver på samme tid over hele stripsen, hvilket gør den perfekt til underholdning eller stemningsbrug. Lightstripsene uden gradient producerer derimod én farve på én enkelt strip, hvilket gør den ideel til mere funktionelle og arkitektoniske formål, hvor lysudbytte foretrækkes.

Question 17

Kan Hue Play gradient Lightstrip også bruges til andre formål end underholdning?

Accepted Answer

Hue Play gradient lightstrip er specielt designet til underholdning via Hue sync box og Sync Desktop appen. Vi har udviklet en måde, hvorpå gradient lightstrip, på trods af at kunne producere flere farver, kun tælles som et lyspunkt, da vi ved, at lysmængden, der er knyttet til en Hue Bridge eller tilføjet til et underholdningsområde, er dyrebar. Dog kræver det en ekstra systemopdatering at kunne oprette flere farver i stemningstilstand, mens det stadig tæller som et lyspunkt.

Question 18

Hvilken størrelse Hue Play gradient lightstrip har jeg brug for?

Accepted Answer

Vi har 3 størrelser lightstrips til 55", 65" og 75" TV eller skærme. Hvis du har et fjernsyn i en anden størrelse, anbefaler vi, at du køber en Play gradient strip, der er mindre end dit TV. Da stripsen giver meget lys, gør det ikke noget hvis det ikke når helt ud til hjørnerne på bagsiden af fjernsynet.
Det anbefales at bruge Philips Hue Play lightbars til TV eller skærme mindre end 50".

Question 19

Hvor skal jeg starte med at installere Philips Hue Play gradient strip?

Accepted Answer

Vi opfordrer til at åbne Philips Hue hovedappen, gå til indstillingen "placering af nye lyskilder og følge instruktionerne. Da lightstripsen kræver en specifik installation, har vi gjort os ekstra umage med at forklare, hvordan lightstripsen installeres. Du kan også følge instruktionerne i manualen og eller instruktionsvideoen på https://www.youtube.com/watch?v=p9yLBy5Wk9k&t=27s&ab_channel=PhilipsHue

Question 20

Hvad skal jeg gøre, hvis strømforsyningen til mit Philips Hue udendørsbelysningen holder op med at fungere?

Accepted Answer

Hvis din udendørsbelysning ikke længere reagerer, og du har mistanke om et problem med strømforsyningsenheden (PSU), skal du hive stikket ud af stikkontakten og kontakte Philips Hue.

Rør ikke ved strømforsyningen under våde forhold. Hvis kablet eller stikket er vådt, skal du først afbryde strømmen til stikkontakten og derefter hive strømforsyningen ud. Lad ikke stik eller stik på dine udendørs lamper stå åbne – brug de medfølgende plasthætter til at overdække dem. Hvis du ikke har de originale plasthætter, kan du pakke stikkene ind i plastik.

Bemærk, at vi har lanceret et frivilligt udskiftningsprogram for bestemte PSU'er. Se , om din PSU er berettiget til en frivillig udskiftning.

Question 21

Hvordan forbinder jeg en Hue Go til Hue Bridge?

Accepted Answer

Tilføjelse af en Hue Go til Hue Bridge er ligesom at tilføje enhver anden Philips Hue lyskilde til dit system. Der er to måder at gøre det på:

1. Naviger over til fanen Indstillinger i Hue appen, og tryk på Lyskilder.

2. Tryk på plus (+) ikonet i øverste venstre hjørne, og følg vejledningen på skærmen.

Du kan også tilføje lyskilden til dit system, og straks tildele det til et rum:

1. Naviger over til det rum, hvor du ønsker at tilføje Hue Go.

2. Tryk på de tre prikker (...) i øverste højre hjørne.

3. Tryk på Tilføj lyskilder.

4. Tryk på Tilføj en ny lyskilde øverst på skærmen, og følg vejledningen på skærmen.

Question 22

Kan jeg bruge forskellige enkeltstående Hue lamper sammen?

Accepted Answer

Ja. Alle Philips Hue lysarmaturer er kompatible med Hue økosystemet. Nogle kan bruges som selvstændige lysarmaturer, mens andre kræver en Hue Bridge for at kunne fungere. Alle Hue produkter kan dog forbindes til en Hue Bridge, hvilket giver avanceret kontrolfunktioner via Hue appen.

Question 23

Kan jeg bruge Hue Beyond uden en Hue Bridge?

Accepted Answer

Hue Beyond kan bruges uden en Hue Bridge; dog vil du ikke kunne gøre andet end at tænde eller slukke lyset med hovedafbryderen. Farvetemperaturen er en fast blød hvid. Føj din Beyond til en Hue Bridge for at låse op for fuld kontrol med Hue appen.

Question 24

Kan jeg bruge Hue Bloom uden Hue Bridge?

Accepted Answer

Du kan tænde for Hue Bloom ved at tilslutte den, men du kan ikke ændre lysets farve eller bruge andre avancerede funktioner uden at tilslutte den til en Hue Bridge.

Question 25

Hvordan kan jeg se, om en pære er den nye version af "rigere farve"?

Accepted Answer

De nyere Philips Hue pærer har mere "detaljerede farver", hvilket betyder, at pærerne har dybere grønne og blå lys, der konsekvent bedre matcher farverne på Philips Hue Go og Lightstrip. Du kan genkende de detaljerede farvepærer på deres hvide bund, med undtagelse af BR30 pæren. Den ældre BR30 pære har en grå kant, mens den mere detaljerede farveversion ikke har nogen grå kant.

Når du køber nye produkter, kan du genkende de mere detaljerede farvepærer på deres emballage: Emballagen har en rund grøn etiket i øverste højre hjørne med teksten "detaljerede farver."

Question 26

Hvordan tilføjer jeg en lightstrip til mit eksisterende Hue system?

Accepted Answer

Philips Hue Lightstrips til indendørs brug har en selvklæbende bagside, der gør den nem at fastgøre til vægge, gulve, skabe og andre indendørs møbler eller genstande, hurtigt og semi-permanent. Udendørs lightstrips leveres med clips til at fastgøre dem til jorden eller andet udendørs struktur.

Hvis du vil bruge en Philips Hue Lightstrip, skal du først tilslutte den til en strømkilde. Når lightstripsen lyser klart hvidt, kan du slutte den til Hue Bridge, på samme måde som du ville tilføje en lyskilde til dit Hue system.

Hvis Hue appen ikke kan finde lysstripsen, selv når du indtaster serienummeret i stedet for at anvende den automatiske søgning, befinder lightstripsen sig måske uden for rækkevidden af Hue Bridge. For at løse dette kan du flytte lysstripsen tættere på Hue Bridge, eller flytte andet Philips Hue intelligent belysning, der er placeret mellem Hue Bridge og stripbelysningen; Hue intelligent belysning forlænger passende det trådløse signal fra Hue Bridge.

Question 27

Hvorfor leveres visse lysarmaturer med en Hue Dimmer switch?

Accepted Answer

Visse lysarmaturer leveres med en Hue Dimmer switch for at gøre det lettere for kunder uden en Hue Bridge at kontrollere deres lys.

Question 28

Hvad er forskellen mellem Hue Play basisenhed og forlængeren?

Accepted Answer

En enkelt strømforsyning til Play kan forsyne helt op til tre Play bars på én gang. Basisenheden til Play indeholder en strømforsyning – den del af lampen, du sætter i stikkontakten. Play forlængeren indeholder ikke en strømforsyning. Denne skal blot tilsluttes til din eksisterende Play strømforsyning for at udvide din opsætning.

Question 29

Kan jeg bruge en anden strømforsyning fra en anden Hue lampe til at tænde for min Hue Play?

Accepted Answer

Nej, Hue Play kan kun tændes ved hjælp af sin egen strømforsyning.

Question 30

Skal jeg købe separat tilbehør for at kunne bruge Philips Hue Play?

Accepted Answer

Nej. Både basisenheden og dens forlænger indeholder alt det grundlæggende tilbehør, som du skal bruge til din Hue Play. Du skal dog tilslutte din Play til Hue Bridge (sælges separat) for at kunne styre den ved hjælp af Hue appen.

Hvad følger med?

Lodret stativ/monteringsbeslag til TV: Dette beslag giver mulighed for at placere din Play lodret på enhver overflade ved hjælp af de medfølgende skruer eller bag fjernsynet ved hjælp af det medfølgende klæbemiddel.
Unbrakonøgle (også kaldet Torx, Allen)
Klæbemiddel
Skruer

Baseenheden leveres med en strømforsyning, der kan tilsluttes en stikkontakt. Forlængeren leveres ikke med strømforsyning.

Question 31

Kan jeg forlænge mit Hue Play kabel?

Accepted Answer

Et forlængerledning på fem meter til at forlænge mellemrummet mellem strømforsyningen (stik) og din Hue Play. forlængerledning kan også forlænge mellemrummet mellem to Hue Play lyskilder.

Question 32

Hvor skal jeg installere min Hue Play?

Accepted Answer

Monter Play bag dit TV ved hjælp af det medfølgende tape, placer den vandret på en hvilken som helst overflade, f.eks. på begge sider af dit TV, eller brug det medfølgende lodrette stativ til at stille Play.

Question 33

Hvordan monterer jeg Philips Hue Play bag mit TV?

Accepted Answer

Du kan bruge det medfølgende beslag med det medfølgende tape til at montere Play bag dit TV. Din brugsanvisning indeholder detaljerede instruktioner om, hvordan du monterer Play bag dit TV.

Question 34

Har min Hue Play en tænd/sluk-knap eller en knap til at styre dens farver?

Accepted Answer

Nej. Philips Hue Play lyser op, når den er tilsluttet strøm, men den vil stadig have den samme farve. Du kan ændre farve ved at tilslutte den til en Hue Bridge (sælges separat) og bruge Hue appen.

Question 35

Hvorfor er der kun én farve, når jeg tænder Philips Hue Play?

Accepted Answer

Du kan ændre farven på din Hue Play via Hue appen, der opretter forbindelse til dine lyskilder via Hue Bridge (sælges separat).

Question 36

Hvordan installerer jeg udendørs lamper?

Accepted Answer

Alle Hue produkter leveres med en manuel, der viser dig præcis, hvordan du installerer dem.

De fleste Hue udendørs lamper har lav spænding, hvilket betyder, at de konverterer hovedspændingen til en lavere spænding så du blot kan tilslutte deres strømforsyning til en stikkontakt. Du kan maksimalt tilføje fem lys eller 35 meter kabel til hver strømforsyning. Betjen dine Hue udendørs lys via din Hue app eller tilbehør.

Question 37

Hvilke Hue produkter kan bruges udendørs?

Accepted Answer

Alle Philips Hue produkter, der er mærket som "udendørs", er testet og klassificeret til udendørs brug.

Question 38

Hvordan bruger jeg Hue Smart plug?

Accepted Answer

Sæt Hue Smart plug i en stikkontakt. LED-lampen foran på stikket vil lyse grønt, hvilket betyder, at dit Smart plug er aktivt.

Konfigurering via Hue Bridge:

1. Gå til fanen Indstillinger i Hue appen.

2. Tryk på Lyskilder.

3. Tryk på ikonet plus (+) i øverste højre hjørne.

4. Tryk på Søg for at tilføje Hue Smart plug.

Konfigurering via Bluetooth:

1. Gå til fanen Indstillinger i Hue appen.

2. Tryk på Administrer lyskilder.

3. Tryk på ikonet plus (+) i øverste højre hjørne.

4. Tryk på Søg for at tilføje Hue Smart plug.

Question 39

Kan jeg bruge Smart plug til at dæmpe og skrue op for mine lyskilder?

Accepted Answer

Nej. Med Smart plug kan du slukke og tænde dit lys via appen eller din stemme, men det understøtter ikke dæmpning eller intensivering af lys.

Question 40

Kan jeg bruge andre apparater (f.eks. en kaffemaskine) med mit Smart plug?

Accepted Answer

Vi har designet Smart plug specielt til at kunne fungere med lyskilder, der ikke er af mærket Philips Hue. Det vil vise sig som en lyskilde i Philips Hue appen og fungere som et lys i timere, rutiner, rum og zoner. Hvis du tilslutter et andet apparat ud over en lyskilde til Smart plug, risikerer du, at apparatet tager skade.

Question 41

Hvad er det maksimale wattforbrug, jeg kan bruge med Smart plug?

Accepted Answer

• Det europæiske fastland: 2300 W

• Storbritannien og Irland: 3250 W

• Nordamerika: 1800 W

• Australien og New Zealand: 2400 W

Question 42

Hvad er forskellene mellem den tidligere version og den seneste version af Hue Go?

Accepted Answer

Den nyeste version af Hue Go har nu Bluetooth. Dette giver dig mulighed for at styre den via Philips Hue Bluetooth appen, selv når du befinder dig uden for dit hjem, når din Philips Hue Bridge er uden for rækkevidde. Du kan stadig forbinde den nyeste version Hue Go til din Hue Bridge, som du er vant til.

Ud over Bluetooth forbindelsen er batteriets levetid også blevet forbedret, og stikpositionen er blevet forbedret for at garantere stabilitet.

Question 43

Kan jeg bruge Hue Go væk fra hjemmet?

Accepted Answer

Ja. Uden for dit hjem kan du styre begge versioner af Hue Go med knappen på bagsiden af lampen. Denne knap giver dig adgang til et par indstillinger.

• Enkelt tryk: Specielt designede dynamiske belysningsscener

• Dobbelt tryk og hold det andet tryk nede: Vælg din foretrukne farveindstilling gennem farveloopen. Slip knappen, når farven er nået.

• Langt tryk (10 sekunder): Sluk helt, og spar batteri.

Takket være de tilføjede Bluetooth funktioner i den nyeste version kan Hue Go betjenes via Philips Hue Bluetooth appen, også når du ikke er hjemme. Den kan også bruges, når du f.eks. er på ferie. Du kan genkende denne version på Bluetooth logoet, der sidder placeret både på æsken og selve Hue Go.

Question 44

Kan jeg bruge Hue Go i fugtige miljøer, f.eks. udendørs?

Accepted Answer

Selvom det er helt sikkert at bruge produktet udendørs, når det er tørt, er Hue Go ikke designet til at modstå vandstænk. Tag din Hue Go med indenfor, når der er prognose for regn, og efterlad ikke produktet udendørs, når det ikke er i brug. Du bør undgå at bruge Hue Go på fugtige overflader og i nærheden af vandkilder.

Question 45

Kan adapteren til min tidligere Hue Go version også bruges til den nyeste version Hue Go og omvendt?

Accepted Answer

Nej, dette er ikke muligt. Hue Go designet er forbedret for at garantere bedre stabilitet. Den tidligere Hue Go version kører desuden på 24 V, mens den nyeste version kører på 12 V.

Question 46

Can I control two separate Hue systems with one device?

Accepted Answer

Yes. You can choose which Bridge you would like to control in the Settings > Hue Bridges section of the Hue app. Note that you can only control one Bridge at a time.

Question 47

I am unable to control my light when I am away from home.

Accepted Answer

Check to make sure Out of home control is enabled in the Hue app:

1. Go to the Settings tab.

2. Tap Hue Bridges.

3. Select the Hue Bridge for which you would like to enable out of home control.

4. Next to Out of home control, tap Log in to log in or create a Hue account.

Once you have enabled Out of home control, you can control your lights anywhere you have a Wi-Fi or cellular connection the same way you would as if you were at home.

If you’re having trouble controlling your lights while away from home, please double check that you are logged into your Hue account and your lights are reachable.

*You must be connected to your home Wi-Fi for the initial setup. If you are not connected to your home Wi-Fi, you will receive an error message.

Question 48

What do the LED indicators on the Hue Bridge mean?

Accepted Answer

The LED indicators on your Bridge represent the following:

Power indicator (Left): The power adapter is connected.
Network indicator (Middle): The Hue Bridge is successfully connected to the router network.
Hue Portal indicator (Right): The Hue Bridge is successfully connected to the internet.
Zigbee indicator (Blue ring around the button): Zigbee communication is up and running.

Question 49

What does the "Restore factory settings" button on the back of the Hue Bridge do?

Accepted Answer

Pressing and holding the "Restore factory settings button" on the back of your Bridge returns it to its factory settings, which means all previous preferences and configurations — your scenes, routines, widgets, and Room configurations — will be deleted. Additionally, bulbs and lights, which had been previously found via the automatic Search function, may now require that you manually input their serial numbers to reconnect them. It is strongly advised that you only return your Bridge to its factory settings if a Hue customer support agent has advised you to do so.

Question 50

Which bulbs can I use in outdoor fixtures?

Accepted Answer

Most Philips Hue lightbulbs are designed for indoor use with the exception of the PAR38 outdoor bulb. However, all bulbs are tested under certain temperatures and humidity levels to ensure they work to our specifications.

We cannot guarantee that non-Philips Hue outdoor fixtures are suitable for Hue bulbs. Most Philips Hue outdoor fixtures feature integrated LEDs. Some, such as the Lucca, come with a Hue White bulb; if you must replace the bulb within these fixtures, only use the same Hue bulb with which it came.

Question 51

Why do my older generation products have different colors than my newer products?

Accepted Answer

Newer products have optimized color capabilities. As a result, older bulbs and lights do not have the same color richness as the new generation of Hue products. You may notice this most when your lights are set to blue or green.

Question 52

Can I control multiple Hue Bridges with the Philips Hue app?

Accepted Answer

Yes, but you can only control one Bridge at a time. To switch between two Bridges, go to Settings > Hue Bridges and select the Bridge you want to control.

Question 53

How can I check if a Philips Hue product comes with Bluetooth?

Accepted Answer

Both on the box and on the product, you will see the Bluetooth logo. Only those products are Bluetooth enabled and can be controlled by the Philips Hue Bluetooth app. All Philips Hue products can be controlled via the Philips Hue Bridge and the Philips Hue app.

Question 54

What do I need to use Philips Hue Bluetooth?

Accepted Answer

You will need a smart phone or tablet where you can install the Philips Hue Bluetooth app, iOS 11 or Android 7 or higher. Your device does need to support Bluetooth Low Energy (BLE) 4.0 and up. Also, you need free fixtures or power outlets depending on the lights you choose. There’s no need to have a Wi-Fi or data connection for controlling your lights.

Question 55

If I use Philips Hue Bluetooth, can I still use the Bridge?

Accepted Answer

Yes. All Philips Hue Bluetooth products can be used with the Philips Hue Bridge too. The Philips Hue Bridge is still the heart of our system and will allow you to make full use of all the Philips Hue features and benefits. We've added Bluetooth to our newest bulbs and lights, as this is an easy way to get started with Philips Hue using just a couple of lights in one room. You still can upgrade to the Bridge after starting with Bluetooth lights to get full access to all the features of the Philips Hue system.

Question 56

How do I add an accessory to my Hue system?

Accepted Answer

You can add a smart light accessory in the Hue app:

1. Go to the Settings tab.

2. Tap Accessories.

3. Tap the Add accessory button at the top of the screen.

4. Select the accessory you would like to add and follow the on-screen instructions.

Question 57

How do I reset a Hue accessory to its default settings?

Accepted Answer

You can reset any Hue smart light accessory to its default settings in the Hue app:

1. Go to the Settings tab.

2. Tap Accessories.

3. Select the accessory from the list.

4. Tap Reset at the bottom of the screen and follow the on-screen instructions.

Question 58

Can I control lights in multiple rooms with an accessory such as the Dimmer switch or Tap switch?

Accepted Answer

Yes. You can select multiple Rooms in Accessory setup. You can even configure the accessory to set different scenes per Room.

Question 59

Can I temporarily disable the Hue motion sensor?

Accepted Answer

Yes. You can disable the Hue motion sensor when it is not needed (for example, when hosting a party) in the Hue app:

1. Go to the Settings tab.

2. Tap Accessories.

3. Toggle the sensor you want to disable to the off position.

To turn it back on, simply toggle the button back on.

Question 60

Can I use the Hue Motion sensor outside?

Accepted Answer

The Hue Motion sensor is for indoor use only. However, the Hue Outdoor sensor is weatherproof and suitable for use outside.

Question 61

What does the LED indicator on the Hue motion sensor mean?

Accepted Answer

The LED indicator is integrated into the housing of the Hue motion sensor, just below the dome. The LED will display different colors:

Orange blinking: Sensor is ready to connect to the Hue Bridge

Green blinking: Sensor has been found by the Hue app

Short orange flash when detecting motion*: Low battery

Short red flash when detecting motion *: Battery is almost empty

Long red flash when detecting motion *: Sensor cannot communicate with Hue Bridge**

*Only shown at first detection of motion after at least 15 seconds with none.

**If this problem occurs often, try performing a Zigbee channel change in the Hue app by navigating to Settings > Hue Bridges > Zigbee channel > Change channel. Follow the on-screen instructions.

Question 62

Where should I put my Hue motion sensor?

Accepted Answer

You will find an illustrated placement guide for each type of room during the Hue motion sensor installation walkthrough in the Hue app.

If you have already added your Hue motion sensor, you can adjust its sensitivity by restarting the sensor in test mode in the Hue app:

1. Go to the Settings tab.

2. Tap Accessories.

3. Select the Hue motion sensor.

4. Tap Motion sensitivity at the bottom of the screen. This will restart the sensor in test Mode, which gives you instant feedback on the sensor’s detection capabilities where you currently have it placed. Exit Test Mode by exiting the Motion sensitivity screen.

The Hue motion sensor’s LED indicator will turn on when it detects movement and turn off after no motion has been detected for five seconds.

Question 63

Can I use a Hue Dimmer or Tap switch to control my outdoor lights?

Accepted Answer

Yes, you can set up a Hue Dimmer switch or Tap switch to control your outdoor Hue lights. However, these accessories are only rated for indoor placement, so be sure to only use them inside.

Question 64

Can my Friends of Hue light switch replace my traditional light switch?

Accepted Answer

It is possible to replace your traditional light switch with a Friends of Hue smart switch. However, Friends of Hue switches are wireless and run off of energy collected when their buttons are pushed, meaning that they do not use the live wiring required by a traditional switch. Contact your electrician before making any changes to your home’s electrical wiring.

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