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    Philips Hue outdoor power supply units

    Replacement program
     

    Philips Hue Outdoor Power Supply Unit

    Your safety is our priority

     

    After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. These PSUs were shipped with base packs of the following product families between 2018 and 2020:

     

     

    Philips Hue Outdoor Lily Spot light
    Lily spot lights
    Philips Hue Outdoor Lily XL Spot light
    Lily XL spot light
    Philips Hue Outdoor Calla pedestal light
    Calla pedestal light
    Philips Hue Outdoor Econic pedestal lights
    Econic pedestal lights
    Philips Hue Outdoor Impress pedestal lights
    Impress pedestal lights
    Philips Hue Outdoor Calla Large pedestal light
    Calla Large pedestal light

     

    To ensure that you feel safe when using Philips Hue products, we’re launching a replacement program for those with affected PSUs. To avoid any risks, we advise consumers in case of product failure to first switch off the power before touching the power supply unit.

     

     

    Is my power supply unit affected?

     

    To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. All products before and including week 41 of the year 2019 are potentially affected. You may have an affected PSU if the first two digits (i.e. the year) are below 19 or both of the following are true:

     

    • The first two digits of the code are 19
    • The last two digits of the code are 41 or below

     

    For example, a PSU with the code 1835 is affected, while a PSU with the code 2005 is not.

    How do I get a new power supply unit free of charge?

     

    Fill in the form linked below, where you’ll need to provide your personal information, the production code, and the model number of your PSU (located after the word “model” on the label).

     

    Please include a picture of the front of the power supply unit, where the four-digit production code is clearly visible. 

    Philips Hue Outdoor AC/DC LED Power Supply EU
    Philips Hue Outdoor LED Driver US

     

    If you have any questions or need to replace more than three power supply units, please contact us directly.