Shame it was faulty.....
2026-10-14T16:02:34.000+00:00
David
2
Item purchased, very excited. Item arrived but full length of beam does not light up. Contacted 24/7 help line, deleted from app, restarted, software upgrade, pulled form power etc. still the same. Philips would not swap only process a refund....okay, sort of understandable but Philips is a pretty big company and by the time I get a refund and buy another I guess it will be 3-4 weeks. Go to get refund and DHL label arrives, they will not pick up and my closest depot is 9.32 miles away.... that is a long walk with a 2m box. Not impressed. Dont buy from Philips direct, jokers. I have lots of Hue products and love them, I started buying when they first released, many have gone faulty over the years but they seem much more stable now.