Useless customer service
2026-10-06T17:58:03.000+00:00
Lloyd
1
Returned 3 weeks ago and am still waiting for a refund, I have a ticket open with both returns and finance but still have no refund.
Starter kit: 2 B22 smart bulbs (1100) + smart button
£47.99
Current price is £47.99, original price is £79.99
Sale
In stock
- Free shipping over £50 (UK only)
- Free 30-day returns
- 2-year warranty
About the Starter kit: 2 B22 smart bulbs (1100) + smart button
With a brightness equivalent to a 75 W bulb and instant dimming, this B22 smart LED bulb brings the perfect amount of soft white light anywhere in your home.
- White
- Up to 1100 lumens*
- Soft white light
- Instant control via Bluetooth
- Add Hue Bridge to unlock more
Features
- Product number (EAN/UPC)
- 8719514329942
Lamp dimensions
- Dimensions (WxHxD)
- 61x110
Design and finishing
- Colour
- White
Durability
- Number of switch cycles
- 50,000
- Nominal lifetime
- 25,000
Environmental
- Operational humidity
- 5% <H<95% (non-condensing)
- Operational temperature
- -20°C to 45°C
Extra feature/accessory incl.
- Batteries included
- Yes
- Dimmable with the Hue app and switches
- Yes
Guarantee
- 2 years
- Yes
Light characteristics
- Colour rendering index (CRI)
- ≥80
- Colour temperature
- 2700 K
Packaging dimensions and weight
- EAN/UPC - product
- 8719514329942
- Net weight
- 0.46 kg
- Gross weight
- 0.92 kg
- Height
- 176 mm
- Length
- 140 mm
- Width
- 219 mm
- Material number (12NC)
- 929002469310
Packaging information
- EAN
- 8719514329942
Power consumption
- Standby power consumption
- 0.5 W
- Energy efficiency label (EEL)
- F
Service
- Warranty
- 2 year(s)
Technical specifications
- Diameter
- 61 mm
- Weight
- 67 g
- Bulb technology
- LED
- Battery type
- CR2032
- Fitting/cap
- B22
- IP code
- IP20
- Lumen output at 2700K
- 1,055
- EPREL Registration Number
- 403543
- Number of light sources
- 2
The Bridge
- Diameter
- 88 mm
- Frequency band
- 2400-2483,5 MHz
- Height
- 26 mm
- Max. number of bulbs
- 50
- Mounting options
- Desktop, Wall
- Power adapter
- 100–240 V AC / 50–60 Hz
- Power consumption
- 250mA max
The bulb
- Form factor
- A60
- Height
- 110 mm
- Input voltage
- 220V-240V
- Light output
- Soft white light
- Lumen output
- 1100 lm
- Max. operation power
- 9.5 W
- Power factor
- 0.5
- Software upgradable
- Yes
- Start up
- Instant 100% light output
- Wattage
- 9.5 W
- Wattage equivalent
- 75 W
The switch
- Batteries included
- 1 x CR2032
- Lifetime
- 50.000 clicks
- Max. lights per switch
- 50 (with Hue Bridge)
- Minimal battery lifetime
- 2
- Mounting options
- freestanding
- Wall plate depth
- 6 mm
- Wall plate height
- 76 mm
- Weight including wall plate
- 67 g
- Weight of switch
- 37 g
What's supported
- Compatible with Effects feature
- Yes
- HomeKit compatible
- Yes
- Philips Hue App
- Android 10.0 and above, iOS 16 or later
- Voice assistants (Hue Bridge required)
- Amazon Alexa, Apple Home, Google Assistant, Microsoft Cortana
- WiFi
- Works without Wi-Fi
- Defined support period
- Minimum 60 months, 36 months for the Bridge from date of purchase from an authorised reseller
- Max. number of accessories
- 12 (with Hue Bridge)
- Compatible operating systems
- iOS, Android
- Communication protocol
- Bluetooth, Zigbee
- Compatibility with third-party systems
- Alexa, Google Home, Apple HomeKit, IFTTT, Klikaanklikuit, Matter, Samsung SmartThings, Sonos
Other
- User manual
- No manual available
- Disposal of the product
- At the end of (economic) life, dispose the product according to local rules and do not dispose the product with regular household waste. The correct disposal of your product will help prevent potential negative consequences for the environment and human health
- Dismantling
- No dismantle information available
